Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

gary rouse

Versailles,MO

Summary

Dynamic Assistant Manager with a proven track record at GPM Investments, excelling in service excellence and cash management. Recognized for enhancing customer satisfaction and optimizing inventory processes, leading to increased sales. Strong leadership skills fostered a productive team environment, ensuring operational efficiency and compliance with safety standards.


Overview

24
24
years of professional experience

Work History

Assistant Manager

GPM Investments
06.2024 - Current
  • Supported daily operations by assisting with team coordination and task prioritization.
  • Learned inventory management systems to ensure accurate stock levels and timely replenishment.
  • Assisted in training new staff on company policies and operational procedures.
  • Conducted routine audits to maintain compliance with safety regulations and operational standards.
  • Assisted in training and onboarding new staff, enhancing team productivity and service quality.
  • Coordinated daily operations to ensure efficient workflow and optimal customer satisfaction.
  • Maintained inventory management systems, ensuring accurate stock levels and timely replenishment.
  • Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
  • Supported store visual merchandising initiatives, creating appealing product displays to boost sales.
  • Collaborated with senior management on operational strategies to enhance overall store performance.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Assistant Store Manager/Shift Leader

Express Mart
05.2022 - 05.2024
  • Assisted in daily operations to ensure smooth and efficient store performance.
  • Trained and mentored new staff on company policies and customer service standards.
  • Analyzed sales data to identify trends and inform inventory management decisions.
  • Developed and implemented promotional strategies to enhance customer engagement.
  • Oversaw cash handling procedures, ensuring accuracy during transactions and reconciliations.
  • Resolved customer inquiries and complaints promptly, enhancing overall satisfaction rates.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Handy Person

Self-employeed
02.2003 - 03.2012
  • Maintained tools and equipment, ensuring readiness for diverse repair and maintenance tasks.
  • Conducted routine inspections to identify maintenance needs and prioritize repairs effectively.
  • Collaborated with team members to streamline workflow and improve service delivery efficiency.
  • Assisted in training new staff on safety protocols and proper tool usage to enhance operational performance.

Truck Driver

Schneider Trucking
01.2002 - 06.2003
  • Operated commercial trucks over long distances, ensuring timely and safe delivery of goods.
  • Conducted pre-trip and post-trip inspections, maintaining vehicle safety standards and compliance.
  • Managed route planning to optimize fuel efficiency and reduce travel time.
  • Maintained accurate logs of driving hours, mileage, and cargo for regulatory compliance.

Truck Driver

CRST
05.2001 - 06.2002
  • Operated commercial vehicles safely, adhering to all traffic regulations and company policies.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance with DOT regulations.
  • Collaborated with dispatchers to address issues and coordinate deliveries effectively.
  • Trained new drivers on safety protocols and operational procedures to enhance team performance.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Implemented best practices for load securing to minimize damage during transport.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

Education

No Degree - CDL/ Class A: Truck Driving

Kirkwood Community College
Cedar Rapids, IA

High School Diploma -

Westwood High School
Phoenix, AZ
06-1997

Skills

  • Service excellence
  • Cash management
  • Effective team leadership
  • Strategic decision-making
  • Effective problem resolution
  • Client satisfaction focus
  • Store operations
  • Inventory management
  • Product categorization expertise
  • Efficient time management
  • Effective leadership
  • Daily store readiness and security
  • Detail-oriented approach

Timeline

Assistant Manager

GPM Investments
06.2024 - Current

Assistant Store Manager/Shift Leader

Express Mart
05.2022 - 05.2024

Handy Person

Self-employeed
02.2003 - 03.2012

Truck Driver

Schneider Trucking
01.2002 - 06.2003

Truck Driver

CRST
05.2001 - 06.2002

No Degree - CDL/ Class A: Truck Driving

Kirkwood Community College

High School Diploma -

Westwood High School

Similar Profiles

CREATE PROFILE
gary rouse