Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Gary Ruiz

Denver,Colorado

Summary

Experienced professional offering proven safety record, performance-oriented nature and strong history of accomplishment in environments. Background training and mentoring team members to optimize performance and improve quality. Reliable, industrious and diplomatic in resolving concerns.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Field Service Coordinator

Multipro PS
Aurora, CO
08.2024 - Current
  • Communicated regularly with field technicians regarding job progress and any changes in job scope or requirements.
  • Assisted with onboarding new employees into the Field Service team.
  • Followed up with customers after completion of jobs to ensure satisfaction.
  • Resolved customer complaints promptly and professionally.
  • Provided support during emergency situations when additional resources are needed quickly.
  • Developed and maintained relationships with customers to ensure customer satisfaction.
  • Scheduled routine maintenance visits for customers based on their individual needs.
  • Identified methods to improve customer experiences, meeting or exceeding expectations.
  • Monitored email and phone communication to provide prompt responses and solutions.
  • Implemented and monitored quality assurance measures to uphold service standards.
  • Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
  • Facilitated communication between clients, service providers, and internal teams.
  • Addressed and resolved client complaints and issues in a timely manner.
  • Provided timely feedback to management on service failures and customer concerns.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.

Quality/Service/Training Coordinator

Merry Maids
Lakewood, CO
10.2023 - 08.2024
  • Evaluated employee performance before, during, and after training sessions.
  • Collaborated with management team to determine appropriate learning objectives for each program.
  • Organized and scheduled on-site and off-site trainings for staff members.
  • Assisted with onboarding new employees by providing orientation materials and training resources.
  • Developed and implemented efficient filing systems for all incoming documents.
  • Provided general administrative support including answering phones, typing letters, reports and memos.
  • Maintained confidential records such as personnel files, contracts and customer accounts.
  • Conducted inside training sessions to educate employees on products and company policies.
  • Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
  • Created reports and dashboards in Salesforce to meet business requirements.
  • Developed and implemented policies and procedures to improve operational efficiency.
  • Scheduled, assigned, and monitored the work of dispatchers.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Housekeeping Supervisor

The BROADMOOR, Diamond Resort
Colorado Springs, CO
10.2022 - 10.2023
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Verified each completed room against standard plans to maintain consistency.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Practiced safe work habits and wore protective safety equipment.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.
  • Communicated with maintenance team on damages to repair.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Managed team of employees, daily progress reports and overall project planning.
  • Coached staff on strategies to enhance performance and improve customer relations.

Server

YANEZ INC
Colorado Springs, Colorado
02.2019 - 10.2022
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Payroll Administrator and HR Assistant

BERRYMEX
JACONA, MICHOACAN
09.2016 - 12.2017
  • Onboarded new employees in time reporting and payroll systems.
  • Produced and filed payroll reports every DAY.
  • Worked with HR staff to accurately track and update paid time off.
  • Managed payroll for 100+ employees.
  • Prepared purchase orders and expense reports.
  • Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.

Accounting Assistant

<span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Contadores</span> en Zamora, Mich MX
Zamora, Michoacan
10.2014 - 05.2015
  • Coded invoices and other records to maintain organized and accurate records.
  • Balanced reports and batch summaries to submit for approval.
  • Maintained process documentation for financial department operations.

Education

English As A Second Language

Pikes Peak Community College
Colorado Springs, CO
05.2019

Associate of Arts - Photography

Pikes Peak Community College
Colorado Springs, CO

Associate of Science - Computer System Administration

CBTIS 052
Zamora, Mich.
06.2015

Skills

  • Quality control
  • Service prioritization
  • Sales Techniques
  • Relationship management
  • Interpersonal and written communication
  • Professional relationships
  • Effective listening
  • Team collaboration
  • Document creation
  • Transcribing
  • Customer service
  • Work ethic
  • Documentation abilities
  • Collecting information
  • Data reporting
  • Data collection
  • Microsoft Office expertise
  • Data input
  • Data entry
  • Communication
  • Schedule coordination

Languages

Spanish
Native/ Bilingual
English
Full Professional

Certification

  • Certified on English as second Language (ESL), Pikes Peak Community College - 2019

Timeline

Field Service Coordinator

Multipro PS
08.2024 - Current

Quality/Service/Training Coordinator

Merry Maids
10.2023 - 08.2024

Housekeeping Supervisor

The BROADMOOR, Diamond Resort
10.2022 - 10.2023

Server

YANEZ INC
02.2019 - 10.2022

Payroll Administrator and HR Assistant

BERRYMEX
09.2016 - 12.2017

Accounting Assistant

<span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Contadores</span> en Zamora, Mich MX
10.2014 - 05.2015

English As A Second Language

Pikes Peak Community College

Associate of Arts - Photography

Pikes Peak Community College

Associate of Science - Computer System Administration

CBTIS 052

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