GARY SCACCO
Macy
Summary
Experienced in efficiently coordinating and processing returns to guarantee customer satisfaction. Solid background as a Qualified Receiving Specialist adept at managing incoming shipments and inventory processes. Utilizes strong problem-solving skills and meticulous attention to detail to promptly resolve return issues. Demonstrates proficiency in inventory management systems and return policies for streamlined operations. Proven track record of ensuring accurate receipt of goods and maintaining organized records. Effective communication skills and keen attention to detail in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Receiving and Returns Specialist
SEYMOUR MIDWEST
04.2014 - Current
- Main point of contact for customer escalations and coordination of resolution efforts by working cross-functionally to ensure issue resolution
- Ensure client escalations are resolved to the client satisfaction within agreed upon timelines
- Identify coaching opportunities, process improvements, and system issues and share with the appropriate parties.
- Utilize CRM / SAGE and other platforms to ensure all activities are documented properly and accurately
- Manage incoming shipments as well as weekly replenishment of stock on-hand
Customer Resolution Specialist
Seymour Midwest
2018 - 2021
- Collaborated with team members to develop new strategies that reduced customer complaints significantly.
- Managed a high volume of customer inquiries, resulting in timely resolutions and positive feedback.
- Streamlined complaint resolution processes for improved efficiency and faster response times.
- Assisted in the development of training materials focused on improving the skills of other Customer Resolution Specialists within the organization.
- Developed a deep understanding of company products and services, enabling effective troubleshooting and problem-solving abilities when assisting customers.
EDI Specialist & Customer Service Representative
Seymour Midwest
04.2014 - 2018
- Successfully resolved numerous technical issues related to data transmission between trading partners, minimizing disruptions to daily operations.
- Worked closely with IT teams to develop custom interfaces for seamless data exchange between diverse platforms and applications.
- Provided exceptional support to internal and external stakeholders, addressing any issues or concerns related to EDI processes.
- Reduced error rates in EDI transactions by conducting thorough quality assurance checks and implementing corrective actions.
- Trained new team members on various aspects of EDI, fostering a culture of continuous learning and development within the organization.
- Served as the primary point of contact for all EDI-related inquiries from both internal and external stakeholders, providing timely and accurate responses.
CALL SUPPORT COORDINATOR
KELLY SERVICES / Depuy Synthes
08.2012 - 04.2014
- Serve as main contact for Territory offices for Expresscare orders within the AS 400 system
- Contact point for National accounts for order placement and tracking of invoices
- Work with SAP to process both sales office and national account Multimedia orders
- Specialist in tracking and maintaining service incidents across all logistic centers within Depuy
CALL CENTER BENEFITS REP
AON HEWITT ASSOCIATES
09.2011 - 08.2012
- As a Customer Service Representative with the multiple benefits team my primary focus is meeting the needs of our clients with emphasis on their overall health and welfare needs.
- Serve as the main contact point for Alcoa / Verizon employees of multiple locations, handling any changes, corrections, or additions to their benefits needs.
- Monitor any outstanding research issues and assign to responsible party.
- Required daily to meet or exceed operating efficiency of 95%.
- Assist employees in areas related to Life insurance, Pension, 401K and Retirement.
- Responsible for tracking payments for medical benefits and verifying and updating withholding information.
MULTI-CHANNEL SUPPORT SPECIALIST
LTD COMMODITIES
05.2010 - 08.2011
- As Multi Channel Support Specialist is responsible for handling all types of incoming calls from LTD Commodities, ABC Distributing, and Lakeside Collection customers. A Multi-Channel Support Specialist utilizes excellent communication/telephone and customer service skills to meet the needs of the customer.
- Serve as main contact for customers of our three catalog divisions.
- Assist with customer needs from order placement to billing and refund requests.
- Required to have vast product knowledge and be able to communicate that knowledge to the customer in an understandable and concise manner.
- Responsible for handling 75-125 calls daily with the mindset of a one call resolution.
- Responsible for assisting with KANA email support and ATG Website support.
- Trained in SAP client database and CRM.
Education
A.A. - Communications/Broadcasting
ILLINOIS CENTER FOR BROADCASTING
Lombard, IL03.2002
Skills
- Responsible for exposing the need and creating the Customer Resolution role at Seymour Midwest
- Assisted with writing curriculum for incoming and ongoing training classes for LTD commodities
- Lifetime Fitness - 2005 National Artistry Award winner
- Ten years’ experience running sound and media team at Harvest Bible Chapel
- Two years’ experience as special events coordinator with Harvest Bible Chapel multi-campus locations
- 3 years’ experience as on-air radio personality over multiple genre
- Over 20 years in the field of customer service
- Illinois Center for Broadcasting - Top 5% of graduating class
Timeline
EDI Specialist & Customer Service Representative
Seymour Midwest
04.2014 - 2018
Receiving and Returns Specialist
SEYMOUR MIDWEST
04.2014 - Current
CALL SUPPORT COORDINATOR
KELLY SERVICES / Depuy Synthes
08.2012 - 04.2014
CALL CENTER BENEFITS REP
AON HEWITT ASSOCIATES
09.2011 - 08.2012
MULTI-CHANNEL SUPPORT SPECIALIST
LTD COMMODITIES
05.2010 - 08.2011
Customer Resolution Specialist
Seymour Midwest
2018 - 2021
A.A. - Communications/Broadcasting
ILLINOIS CENTER FOR BROADCASTING
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