Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gary Schaum

Glendale,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goal. Strong problem solver dedicated to making decisions based on research and analytical analysis. Excellent communication skills with the ability to listen and extract information to get a better understanding of the task at hand. Proven proficiency with building and analyzing spreadsheets with the capability of presenting the data to leadership.

Overview

14
14
years of professional experience

Work History

CROSS-SKILLED SUPERVISOR

JPMorgan Chase
06.2022 - Current
  • Managed a team of 15+ specialists
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced team performance by developing and implementing effective coaching strategies.
  • Streamlined processes to provide better efficiency amongst the department.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used statistical methods to analyze data and generate useful business reports.
  • Presented findings to executive leadership teams through concise presentations, influencing future strategy development.


OPERATIONS SUPERVISOR I

JPMorgan Chase
10.2020 - 06.2022
  • Managed a team of 10+ of closing analysts.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

OPERATIONS SUPERVISOR II

JPMorgan Chase
12.2018 - 10.2020
  • Managed 3 to 4 managers, control span of 50+ employees
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Provided strong leadership to enhance team productivity and morale.
  • Held monthly meetings to create business plans and workshops to drive successful business.


CLOSING MANAGER

JPMorgan Chase
07.2010 - 12.2018
  • Managed a team of 10+ closing specialists.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Championed employee recognition programs, celebrating individual achievements and reinforcing the value of ongoing personal development.
  • Interacted well with customers to build connections and nurture relationships.

Education

Course work taken in general prerequisites and music -

Glendale Community College
Glendale, AZ

Course work taken in general prerequisites and management -

Glendale Christian University
Glendale, AZ

Skills

  • Problem Resolution
  • Written Communication
  • Multitasking
  • Statistical Analysis
  • Strategic Planning
  • Process Improvement
  • Team Development
  • Advanced Microsoft Office Skills

Timeline

CROSS-SKILLED SUPERVISOR

JPMorgan Chase
06.2022 - Current

OPERATIONS SUPERVISOR I

JPMorgan Chase
10.2020 - 06.2022

OPERATIONS SUPERVISOR II

JPMorgan Chase
12.2018 - 10.2020

CLOSING MANAGER

JPMorgan Chase
07.2010 - 12.2018

Course work taken in general prerequisites and music -

Glendale Community College

Course work taken in general prerequisites and management -

Glendale Christian University

Similar Profiles

CREATE PROFILE
Gary Schaum