Gary Schurgin
Elizabethtown
Summary
Dedicated and results-driven professional with a proven track record of exceeding customer service expectations and successfully leading teams. Seeking a challenging opportunity to further develop my skills and contribute to the success of a dynamic organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Giant Martin's
07.2024 - Current
- Collected co-payments or full payments from customers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
Pharmacy Operation Manager
Walgreens
02.2023 - 05.2024
- Oversaw and directed a high-performing Pharmacy Team
- Analyzed key performance indicators (KPIs) and implemented policy changes to enhance operational efficiency
- Created and managed the schedule for the Pharmacy Team
- Spearheaded the hiring process and conducted training for new team members
Certified Pharmacy Technician
Penn State Hershey Medical Center
06.2022 - 01.2023
- Managed Pyxis system for inpatient medication inventory
- Handled controlled substances following policy guidelines
- Complied with USP797 regulations for compounding sterile and non-sterile products
- Prepared and delivered oral medications efficiently
Certified Pharmacy Technician
Walgreens
07.2021 - 06.2022
- Supported Pharmacist in filing, labeling, and stocking prescriptions
- Maintained accurate record keeping for controlled medications and on-site COVID-19 testing
- Facilitated customer experience by assisting in filling prescriptions and resolving insurance prior authorizations
Shift Manager
Taco Bell
12.2018 - 05.2020
- Managed inventory for Taco Bell, ensuring precise counts and timely restocking
- Monitored timecards for all staff members, ensuring adherence to labor laws and accurate payroll processing
- Oversaw daily operations, identifying opportunities for enhancement and implementing effective solutions
- Led team as Substitute General Manager in GM's absence, maintaining exceptional customer satisfaction levels
Education
Diploma -
Milton Hershey School
Skills
- Team leadership
- Budget management
- Conflict resolution
- Inventory control
- HIPAA compliant
- Pharmacy operations
- Sterile technique
- Attention to detail
Certification
Certified Pharmacy Technician, PTCB, 03/19/2024
Timeline
Certified Pharmacy Technician
Giant Martin's
07.2024 - Current
Pharmacy Operation Manager
Walgreens
02.2023 - 05.2024
Certified Pharmacy Technician
Penn State Hershey Medical Center
06.2022 - 01.2023
Certified Pharmacy Technician
Walgreens
07.2021 - 06.2022
Shift Manager
Taco Bell
12.2018 - 05.2020
Diploma -
Milton Hershey School
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