Gary Seelman
Vernon
Summary
Dynamic and dedicated professional with a proven track record at Vernon Downs Hotel and Casino, excelling in guest service excellence and cleaning expertise. Recognized for enhancing customer satisfaction through effective problem-solving and maintaining high sanitation standards, contributing to positive guest feedback and increased repeat business.
Overview
4
4
years of professional experience
Work History
Hotel Houseman
Vernon Downs Hotel and Casino
05.2024 - 07.2025
- Assisted housekeeping team with cleaning and maintaining guest rooms and common areas.
- Learned proper safety protocols for handling cleaning chemicals and equipment.
- Organized storage areas to ensure easy access to cleaning supplies and tools.
- Followed established procedures for waste disposal and recycling in hotel facilities.
- Supported front desk staff by delivering requested items to guest rooms promptly.
- Collaborated with team members to maintain high standards of cleanliness throughout the hotel.
- Adapted quickly to new tasks and responsibilities within fast-paced hotel environment.
- Assisted in maintaining hotel cleanliness standards, resulting in positive guest feedback and increased repeat business.
- Collaborated with team members to maintain public spaces, elevating the overall guest experience.
- Facilitated efficient interdepartmental communication by relaying important information about maintenance needs or special requests from guests promptly.
- Supported laundry operations by promptly delivering clean linens to housekeeping staff, improving room turnover time.
- Contributed to safety efforts by adhering to established protocols and reporting potential hazards or security concerns immediately.
- Supported conference setups as needed, ensuring smooth transitions between events and maximizing space utilization for various functions.
- Completed daily assigned tasks, contributing to a well-maintained and welcoming environment for guests.
- Upheld the hotel''s commitment to sustainability by participating in eco-friendly initiatives, such as recycling and energy conservation efforts.
- Assisted hotel management with special projects as required, demonstrating flexibility and adaptability in a fast-paced work environment.
- Provided excellent customer service by responding promptly to guest requests and concerns, fostering a positive reputation for the hotel.
- Managed time effectively, prioritizing tasks based on urgency and guest needs, resulting in a smooth daily operation.
- Streamlined inventory management through meticulous tracking of supplies and timely restocking of storerooms.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
Produce Stocker
Grand Union
04.2023 - 05.2024
- Stocked produce shelves efficiently to ensure product availability and freshness
- Monitored inventory levels, reported discrepancies, and assisted with restocking processes
- Collaborated with team members to maintain a clean and organized work environment
- Implemented proper handling techniques to minimize product damage during stocking
- Assisted customers in locating products and provided information about seasonal offerings
- Enhanced store presentation by arranging displays according to merchandising guidelines
- Utilized inventory management systems to track stock levels and generate reports
- Minimized shrinkage through diligent monitoring of expiration dates and timely removal of spoiled products from shelves.
- Maintained safety standards by cleaning spills promptly and disposing of damaged goods properly.
- Promoted customer satisfaction with accurate product labeling and pricing.
- Increased efficiency by organizing storage spaces for easy access to incoming shipments.
- Enhanced customer loyalty by addressing concerns promptly and professionally, offering solutions that met their needs while adhering to company guidelines.
- Fostered positive relationships with vendors, ensuring timely deliveries of high-quality produce.
- Upheld company policies regarding food safety, sanitation, and cleanliness within the produce department.
- Reduced waste by monitoring inventory levels and ordering appropriate quantities of produce.
- Contributed to company goals by participating in inventory audits, ensuring accuracy in stock numbers.
- Boosted sales through attractive displays showcasing fresh fruits and vegetables.
- Maximized shelf life of perishable items through proper handling techniques during stocking procedures.
- Assisted management in implementing new initiatives designed to improve overall store operations within the produce section.
- Demonstrated adaptability by responding to shifting priorities during peak hours or unexpected events such as supply shortages.
- Supported team members in completing tasks, fostering a collaborative work environment.
- Improved customer experience with friendly interactions while restocking shelves or assisting with questions.
- Assisted customers in locating items, providing knowledgeable recommendations for healthy meal options.
- Participated in ongoing training opportunities to stay current on industry trends, product knowledge, and best practices for optimal performance.
- Ensured freshness and quality by rotating products and removing expired items.
- Enhanced store appearance by maintaining a clean and well-stocked produce area.
- Streamlined processes by unpacking shipments quickly and efficiently upon arrival at the store.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Wrapped, boxed and weighed bakery department products.
Customer Service Associate
Oneida Nation
06.2021 - 04.2023
- Delivered exceptional customer service through effective communication and problem-solving techniques.
- Resolved customer inquiries swiftly, ensuring satisfaction and fostering loyalty.
- Managed order processing using CRM systems to enhance efficiency and accuracy.
- Collaborated with team members to improve service delivery and streamline workflows.
- Assisted in training new associates on company policies and customer service best practices.
- Analyzed feedback to identify trends and recommend improvements in service procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Led team project to revamp customer service training program, resulting in more effective onboarding.
- Organized customer appreciation events, strengthening customer relations and loyalty.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Streamlined customer service processes to reduce wait times and improve service quality.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Reduced issue resolution time by streamlining communication between departments.
- Developed comprehensive FAQ section on company website, reducing incoming query volume.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Fostered positive team environment, contributing to higher staff retention rates.
- Implemented new CRM system to better track customer interactions and outcomes.
- Conducted customer feedback surveys to gather insights and identify areas for improvement.
- Utilized social media platforms to address customer concerns, broadening channels of support.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
- Collaborated with product team to communicate customer feedback, leading to improved product offerings.
Education
GED -
Vvs Central School
Sherrill, NYSkills
- Cleaning expertise
- Customer satisfaction
- Maintenance
- Waste disposal
- Sanitation standards
- Work prioritization
- Lost and found procedures
- Supply replenishment
- Guest service excellence
- Laundry operations
- Cleaning techniques
- Surface sanitation
- Chemical handling
- Guest relations
- Safe chemical handling
- Supply management
- Assignment management
- Safety monitoring
- Sanitization practices
- Linen management
- Deep cleaning
- Surface dusting
- Sanitizing
- Linen replacement
- Towel replenishment
- Restocking supplies
- Dusting
- Teamwork
- Teamwork and collaboration
- Multitasking and prioritizing
- Customer service
- Problem-solving
Timeline
Hotel Houseman
Vernon Downs Hotel and Casino
05.2024 - 07.2025
Produce Stocker
Grand Union
04.2023 - 05.2024
Customer Service Associate
Oneida Nation
06.2021 - 04.2023
GED -
Vvs Central School