Gary Shamblen
Land O' Lakes,FL
Summary
Energetic, detail-focused professional with passion for delivering exceptional customer experiences in food and beverage industry. Possesses deep understanding of menu planning and inventory management, with skills in team leadership and cost control. Committed to driving operational efficiency and enhancing guest satisfaction.
Overview
6
6
years of professional experience
Work History
Food and Beverage Manager
Hilton
12.2022 - 10.2024
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Improved customer satisfaction by implementing innovative food and beverage menu options increasing sales by 20%
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Managed bar and wait staff and directed hiring program.
- Enhanced team morale and reduced turnover by implementing staff recognition program, acknowledging outstanding performance and dedication.
Bartender Supervisor
Hilton
03.2019 - 12.2022
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
- Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences resulting in a 15% increase in sales.
- Collaborated with other department supervisors to create a seamless guest experience throughout the establishment.
- Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
Education
High School Diploma -
Land O Lakes Highschool
Land O' Lakes, FL05.2003
Skills
- Food and beverage operations
- Cost control
- Labor management
- Beverage making
- Customer service
- Inventory management
- Problem-solving
- Calm and pleasant demeanor
- POS terminal operation
- Customer satisfaction
- Reliability
- Menu development
Timeline
Food and Beverage Manager
Hilton
12.2022 - 10.2024
Bartender Supervisor
Hilton
03.2019 - 12.2022
High School Diploma -
Land O Lakes Highschool
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