Gary Shannon
McKinney
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Director of Operations
Avis Budget
03.2021 - Current
- Implements and communicates operating plans
- Weekly and Monthly reports to outline performance, goal setting, Market Share, S&W, Utilization and Forecast.
- Consistently improve customer satisfaction through NPS Survey and Multi Million dollar corporate accounts and review customer service surveys.
- Manages all areas of the employee lifecycle including hiring, on-onboarding, training, recognition and performance management of both managers and employees to enable a high performance culture supervises, develops, motivates, recognizes and evaluates the performance of manager and employee staff to enable a high performing culture.
- Oversees the activities performed by the fleet function in directing and controlling the maintenance, repair and/or reconditioning of fleet vehicles.
Director of Sales & Operations
Hertz Car Rental
05.2012 - 02.2020
- Coordinate communications related to counter sales initiatives, products and processes.
- Act as an internal sales expert and partner with Operations leadership to help assess, measure and enhance the performance of revenue generation activities connected with counter sales effectiveness.
- Travel to struggling locations to see areas of opportunity
- Weekly calls, Reports, and Monthly Financial to corporate outlining performance
- Assess and analyze business needs with recommendations on training plans and programs to enhance knowledge and skills
Rental Sales Agent
Hertz Car Rental
01.2010 - 05.2012
- Process Rentals efficiently, including assigning and supporting gold members
- Deliver positive, consistent and memorable customer service to every customer.
- Conduct regular lot checks and help with IR (Immediate return) to ensure easy return process
- Promote and sell optional services by explaining benefits and features to meet the customers needs
Education
High School Diploma -
Academy Of Oak Park
05-2008
University Of Phoenix
Skills
- Skilled trainer
- Customer-focused
- Effective problem solver
- Microsoft Outlook, Word and Excel
- Recruitment Skills
- Team Management
- Profit & Loss
- Operations Management
- Budgeting
- Strategic Planning
- Operational efficiency
- Operations oversight
- Strategic planning and execution
Timeline
Director of Operations
Avis Budget
03.2021 - Current
Director of Sales & Operations
Hertz Car Rental
05.2012 - 02.2020
Rental Sales Agent
Hertz Car Rental
01.2010 - 05.2012
High School Diploma -
Academy Of Oak Park
University Of Phoenix