Summary
Overview
Work History
Education
Skills
Timeline
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Gary Sharp

Gary Sharp

Jeannette,PA

Summary

Dynamic Business Banking Relationship Manager with a proven track record at PNC Bank, excelling in portfolio management and customer relationship development. Achieved significant revenue growth through effective cross-selling strategies and enhanced client satisfaction. Adept at team management and problem-solving, fostering a high-performing environment that drives success.

Overview

23
23
years of professional experience

Work History

Business Banking Relationship Manager

PNC Bank
10.2019 - Current
  • Optimized revenue generation by identifying upsell opportunities within existing customer base using data-driven insights.
  • Increased cross-selling opportunities for additional bank products through consistent communication with clients.
  • Participated in community events as a representative of the bank, promoting brand visibility within the local business sector.
  • Managed a diverse portfolio of commercial customers across various industries, demonstrating adaptability and versatility in addressing distinct financial requirements.
  • Conducted regular client meetings to discuss financial goals, review account performance, and address concerns or opportunities for improvement.
  • Balanced risk management with business growth objectives by carefully evaluating creditworthiness of prospective clients.
  • Delivered top-notch customer service experiences that reinforced trust between the bank and its business customers.
  • Provided training and mentorship to junior team members, contributing to their professional growth in the field of business banking.
  • Implemented tailored marketing initiatives to attract new business banking clients.

Branch Manager

PNC Bank
11.2015 - 10.2019
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.

Assistant Branch Manager

PNC Bank
05.2007 - 11.2015
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
  • Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
  • Developed strong relationships with key clients, contributing to significant growth in business revenue.

Branch Manager

Citizens Bank
05.2002 - 05.2007
  • Maintained friendly and professional customer interactions.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Complied with regulatory guidelines and requirements.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.

Education

Bachelor Of Science - Psychology

Geneva College
Beaver Falls, PA
05.1997

Skills

  • Portfolio management
  • Cash flow forecasting
  • Cross-selling products
  • Banking operations
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Problem-solving abilities
  • Multitasking Abilities
  • Effective communication
  • Customer relationship development
  • Team management
  • Know your customer
  • Business relationship management

Timeline

Business Banking Relationship Manager

PNC Bank
10.2019 - Current

Branch Manager

PNC Bank
11.2015 - 10.2019

Assistant Branch Manager

PNC Bank
05.2007 - 11.2015

Branch Manager

Citizens Bank
05.2002 - 05.2007

Bachelor Of Science - Psychology

Geneva College

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