Responsible for answering incoming breakdown calls and resolving equipment issues and acting as a liaison between our drivers and vendors.
Required to make safe, cost effective decisions to facilitate quick repairs in order to maximize driver and equipment up time.
Maintain contact with the driver's and vendor's to ensure the repairs be completed quickly and update operations personnel as to equipment status.
Enter vendor invoices into TMT software and issue payments for completed service.
Responsible for monitoring refrigerated equipment statuses and resolving any issues to avoid loss of load and insurance claims.
Assistant Store Manager
Big Lots Stores, Inc.
Camp Hill, PA
03.2011 - 01.2015
Managed all operational and financial resources to achieve established goals
Utilized company tools, reports and feedback to effectively analyze trends and identify opportunities.
Achieved and maintained a high level of customer service and ensured customer issues were quickly and efficiently resolved.
Managed all store processes to company standards including freight flow, merchandise presentation and reconciliation of all sales, cash and inventory transactions.
Participated in the interviewing, selection, hiring, training and performance evaluations of all associates.
Administered appropriate disciplinary action to associates, including making recommendations for termination, in accordance with company guidelines.
Assisted with scheduling and payroll processes on a daily and weekly basis.
Ensured that the appearance of the store's interior and exterior are maintained to standards including merchandise presentation and recovery.
Managed shrink and safety results.
Assumed responsibility of total store operation when acting as manager on duty
Sales Associate
Ashley Furniture Homestore
Harrisburg, PA
05.2007 - 07.2008
Setup Appointments during sales along with contacting previous customers about new upcoming sales dates.
Used product knowledge and people skills with every customer to close the sale.
Handled customer's questions and concerns in house and phone daily.
helped load customer pick-ups.
Sales & Marketing Coordinator
A-1 Imports
Harrisburg, PA
01.2006 - 02.2007
Located and maintained customers using unique sales tactics.
Used personal sales knowledge in training new employees.
maintained inventory of all products at our location.
supplied daily support to customers from PA, MD, VA and NY.
Purchasing Manager / Shipping/Receiving Manager
RF Central LLC
Carlisle, PA
06.2003 - 04.2006
Negotiated multi-million dollar purchasing plans with vendors
Managed and monitored product flow to customers
Monitored inventory using Quickbooks and Fishbowl programs.
Managed company's purchasing and vendor relations.
Installed, maintained and built equipment for broadcasting networks WHP television, WHTM television and numerous out-of-state networks.