Summary
Work History
Education
Skills
Timeline
Generic

Gary Sliwa

Las Vegas,NV

Summary

Dynamic customer service professional with extensive experience at Barclay Bank Delaware, adept at resolving complex inquiries and enhancing customer satisfaction. Skilled in conflict resolution and data entry, I consistently deliver tailored solutions, fostering loyalty and repeat business. Proven ability to train staff and streamline processes for improved service delivery.

Work History

Customer Service Representative

Barclay Bank Delaware
  • Resolved customer inquiries efficiently through multiple channels, ensuring high satisfaction levels.
  • Utilized CRM software to track customer interactions and maintain accurate records.
  • Collaborated with team members to streamline processes and enhance service delivery.
  • Assisted customers in navigating financial products, providing tailored solutions to meet needs.
  • Managed escalated issues, employing problem-solving skills to achieve positive outcomes.
  • Trained new staff on customer service protocols and best practices for improved performance.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Express Scripts Inc
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Rideshare Driver

Self Employed Services
  • Navigated diverse routes efficiently to optimize passenger drop-off times.
  • Maintained vehicle cleanliness and ensured safety protocols adhered to daily.
  • Provided exceptional customer service, addressing passenger needs and concerns promptly.
  • Utilized GPS technology for accurate navigation and route planning.

Delivery Driver

Jumbo Foods
  • Operated delivery vehicle to transport goods efficiently and safely.
  • Maintained accurate records of deliveries and vehicle inspections.
  • Loaded and unloaded products while ensuring proper handling procedures.
  • Assisted in training new drivers on route navigation and safety standards.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.

Education

High School Diploma -

Lane Tech High School
Chicago, IL
06.1971

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Complaint resolution
  • Call center operations
  • Scheduling
  • Call management
  • Product knowledge
  • Building rapport
  • Technical support
  • Dispute resolution
  • Account updating

Timeline

Customer Service Representative

Barclay Bank Delaware

Customer Service Representative

Express Scripts Inc

Rideshare Driver

Self Employed Services

Delivery Driver

Jumbo Foods

High School Diploma -

Lane Tech High School

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