Summary
Overview
Work History
Education
Skills
Timeline
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Gary Smith

Tacoma,WA

Summary

Veteran Tow Truck Operator successful at working with speed and efficiency to perform successful tows. Excellent customer relations, planning and organizational skills. Prepared to bring 24 years of related experience and take on fast-paced position. Dedicated professional adept at recovering cars, vans and trucks and safely towing to destination. Proficient in working with roadside assistance programs, businesses, private customers and police departments. Seasoned Driver bringing advanced route planning and load management abilities developed over 24 years of transportation experience. Solid safety record with strong commitment to successful operations and customer satisfaction. Highly organized individual with defensive driving expertise. Hardworking Tow Truck Operator with 24 years of experience. Committed to efficiency and long-lasting, high-quality work. Reliable employee technical skill and experience operating tow trucks and push trucks. Detail-oriented professional dedicated to workplace safety. Fast learner proficient in operating standard computer equipment. Hardworking and reliable driver with strong ability in Being on time. Offering Safety and Communication . Highly organized, proactive and punctual with team-oriented mentality. Motivated student seeking internship in Incident Response to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Also strong desire to get my CDL in next 6-9 mos. Detail-oriented. Excellent relationship-building, multitasking and decision-making skills.

Overview

24
24
years of professional experience

Work History

Wrecker Driver

Fife Towing & Services
Fife, WA
01.2015 - Current
  • Provided safety, security and transportation in accordance with policies, procedures and regulations.
  • Prepared necessary forms and reports with accuracy to perform essential recordkeeping.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Consulted with supervisors and dispatch personnel to assess situations, determine appropriate solutions and make decisions.
  • Picked up clients or vehicles and drove property to specified receiving agency or location.
  • Conducted regular vehicle and equipment inspections to maintain safety and comply with laws.
  • Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
  • Followed maps and GPS systems to promptly complete tasks.
  • Employed hand signals to communicate effectively with coworkers operating transport vehicles and direct movements from floor.
  • Scheduled or performed needed maintenance on equipment to promote longevity of use.
  • Maintained safe driving habits to protect property and general public on roadways.

Wrecker Driver/Manager on Duty

Automotive Transport and Towing
Lakewood , WA
01.2008 - 11.2014
  • Created positive work environment for employees and delivered exceptional customer service.
  • Handled employee problems in absence of general manager.
  • Collaborated with upper management to improve productivity of operations.
  • Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Took care of customer problem escalated by other staff members.
  • Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
  • Maintained safety and security of towing operation.
  • Maintained safety and security of towing operation.
  • Maintained safety and security of recovery operation.
  • Managed 6 drivers.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Driver/Asst Manager

Sergeants Towing
Portland, OR
05.2000 - 11.2010
  • Delegated daily tasks to team members to optimize group productivity.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with company manager to develop strategies for profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Oversaw daily operations, maintenance and administration of various properties.

Education

Traffic Incident Response Course

Traffic Incident Management
On Line

Skills

  • Vehicle Maintenance and Repair
  • Lockout Remedies
  • Winch Operations
  • Problem Anticipation and Resolution
  • Critical Thinking
  • Skid, Platform and Car Emptying
  • Equipment Repair and Maintenance
  • Good Depth Perception
  • Waste Prevention
  • Time Management
  • Load Inspection
  • Physical Strength and Stamina
  • Vehicle Maintenance
  • Fast Reaction Time
  • Operation Monitoring
  • Parts Cleaning and Lubrication
  • Hooks and Grapples
  • Battery Recharging
  • PPE Compliance
  • Vehicle Refueling
  • PPE Use

Timeline

Wrecker Driver

Fife Towing & Services
01.2015 - Current

Wrecker Driver/Manager on Duty

Automotive Transport and Towing
01.2008 - 11.2014

Driver/Asst Manager

Sergeants Towing
05.2000 - 11.2010

Traffic Incident Response Course

Traffic Incident Management

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Gary Smith