Summary
Overview
Work History
Education
Skills
Print Manufacturing Skills
Volunteer And Community
Timeline
Generic

Gary A. Solano

Summary

To secure a position as a Branch Manager for Mimaki's Sales region, I can and am willing to travel and relocate.

Multi-dimensional objective, since skills are related to the Visual Communications Industry (theories, processes, materials). This broad term is in reference to analog and digital printing industry, color science; photography; graphic design programs; drafting; CAD; multi-media and some web – development. And the complete range of Digital Printing as it pertains to the Sign Graphics, Textile/Apparel, Industrial Products divisions.

Professional with strong technical acumen and hands-on experience in field services. Adept at troubleshooting, maintaining, and repairing complex systems and equipment. Strong team collaborator focused on achieving results and adapting to changing needs. Skilled in diagnostics, customer support, and technical documentation.

Overview

38
38
years of professional experience

Work History

TECHNICAL FIELD SERVICE ENGINEER

Midwest Sign and Supply
05.2016 - 11.2017
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
  • Participate in branch open houses, on-site demos, and road shows to represent Midwest and demonstrate equipment operation, features, and benefits.
    • Maintain a high level of expertise on all computer and digital equipment that Midwest represents including, but not limited to, OKI, Gerber, Mimaki, Roland, Wasatch, Onyx, EFI/Rastek, and Seal.
    • Work with Sales Managers, Sales Representatives, and all other Midwest employees to maintain Midwest's position as an industry leader.
    • Responsible for communicating progress of installations, repair work, and general functioning & potential problems of equipment.

Director Of Print Operations

Joe Lewis Company, INC
10.2014 - 11.2016
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Planning and managing the overall print production business of JLC.
  • Effectively oversee the budgetary, physical production and schedule needs of events.
  • Administrative aspects, especially those that have no financial impact, and are crucial to the job scope and the Director will coordinate and liaise with JLC design and accounting on all administration aspects.
  • During pre-production and production, the Director will be hands-on while operating and overseeing the execution of a multitude of decisions that must be made to achieve client results, creative objectives, timeliness and financial goals

Technical Sales Support

Mimaki USA, INC
04.2006 - 04.2014
  • Acted as the temporary facilities manager in the absence of a full time branch manager
  • Supervise Mimaki LA's Branch Office Show room floor
  • Handle samples for Sales and Mimaki Dealers, handle demonstrations for customers, travel and assist in equipment set-up for tradeshows and run equipment during shows
  • Planned Open House's meetings, Oversee the educational involvement with FIDIM
  • Designed application training for current line of industrial UV inkjet products
  • Performed and trained in Color Management software called Mimaki Profile Master
  • Repairing and maintaining digital wide format printers, plotters and cutters, and provide technical support to customers by phone, email or in person via 'on-site calls'; discuss layout and assembly procedures; repair customer machines; clarify design details and functional criteria of printing and cutting units; recommend changes in circuitry or installation specifications; analyze and interpret data; trouble shooting skills to determine causes and parts needed; adjust, calibrate and align components, work with RMA's and other projects as requested by management
  • Added duties include Training Application Specialist, with UV printers and Profile making

Media Development Project Manager

Epson America
06.2004 - 04.2006
  • Media development projects management involves working with external companies (media developers, paper coaters, paper converters) identifying these media developers, getting in samples of there media products, initial to final testing to get it down to one media product that can put the parent companies brand logo on it
  • Project managed the national and world wide release of Epson approved medias
  • Quality Assurance procedures for testing new and existing medias
  • Testing and project development in support of marketing and sales groups
  • Identifies existing and new media developers
  • Maintains constant communication with these companies until there product can reach the sales and distribution markets
  • Thru parent company processes
  • Compiled technical compliance documentation
  • Assisted in the problem solving of technical issues regarding to medias performance on Epson printers

Manager

Color Print Solutions
01.2003 - 04.2004
  • Oversee, manage and maintain digital printing equipment; hardware, software, and supplies (Xerox, Epson, Canon)
  • Create custom ICC profiles for analog and digital output devices, custom print applications, and Sales support
  • Perform, document technical customer service problem solving issues as it relates to achieving desired color
  • Plan, create and developed Sales Kits, and technical documents

Training Manager

Pratt Corp
04.2002 - 09.2002
  • Assess company training plan, managed and planned existing training plans for the purposes of assessing its validity
  • Developed an 6 day Orientation training program
  • Developed a production-training plan, with evaluation methods performed objectively and by supervisors
  • Developed a customer service-training plan

Lab Manager

University of Wisconsin Platteville
07.2001 - 12.2001
  • Worked with Administrators, Dept
  • Heads and Students to review Curriculum development, Implementation, Course delivery
  • Supervised Students and Student Projects
  • Student Academic Advisor
  • Lab Manager, Research Purchasing of Lab Equipment and Supplies
  • Developed and Fostered Distributor/School Sales relationships
  • School/Industry Committee Member, Student Organization Advisor

Lab Manager

Indiana State University
01.1997 - 01.2001
  • Worked with Administrators, Dept
  • Heads and Students to review Curriculum development, Implementation, Course delivery
  • Supervised Students and Student Projects
  • Student Academic Advisor
  • Lab Manager, Research Purchasing of Lab Equipment and Supplies
  • Developed and Fostered Distributor/School Sales relationships
  • School/Industry Committee Member, Student Organization Advisor
  • Summer 2000 Faculty Intern, Scheduling Department
  • Conduct a review of production process within the Web printing Sheet fed printing and Bindery areas to determine where waste of products is occurring
  • Conducted a site-wide orientation of all operations and departments
  • Learned job workflow of the entire company by collaborating with managers and directors
  • Reviewed and Developed Standard Operating Procedures for the Finishing operations

Lab Manager

Purdue University
01.1994 - 01.1997
  • Curriculum development, Implementation, Course delivery Lab Management
  • Industry Committee Member, Student Organization Advisor

Graphic Arts Instructor

Rutherford High School
01.1980 - 01.1994
  • Teaching Beginning, Intermediate and Advanced Graphic Arts
  • Research and Purchasing of Lab Equipment and supplies
  • Industrial Materials & Processes Labs and Drafting/CAD courses

Education

Master of Industrial Education -

Clemson University/School of Education
01.1992

Bachelor of Science - Comprehensive Industrial Arts

Eastern Kentucky University/ School of Education
01.1980

Skills

  • Gretag/Macbeth’s ProfileMaker v415
  • Monaco System’s Profiler 40
  • RIP’s Rasterlink Pro series
  • Onyx
  • Wasatch
  • Mac OS18xx
  • PhotoShop
  • Illustrator
  • Freehand
  • PageMaker
  • FileMaker Pro
  • Quark Express
  • Windows 2000
  • Microsoft Word
  • Excel
  • PowerPoint
  • AutoCAD
  • Color Management Software
  • Imposition
  • Standard Operating Procedures (SOP)
  • Analog and digital reproduction processes
  • Color Management
  • Device CMYK input and output profiles
  • Film preparation
  • File preparation
  • File management
  • File transfer
  • Analytical skills
  • Applied research
  • Testing of print products
  • Reporting documentation
  • Brainstorming
  • Problem solving
  • Analog and digital SPC data collection tools
  • Team Player
  • People listening skills
  • Guiding people skills
  • Teaching
  • Training
  • Mechanical drafting
  • Architectural drafting
  • CAD experience
  • Digital Printing industry

Print Manufacturing Skills

  • Experienced in writing Standard Operating Procedures (SOP) knowledge.
  • Experienced in observing and documenting analog and digital reproduction processes (i.e. Litho., Flexo., Screen, Roto-Gravure).
  • Color Management Intermediate skills, creating device CMYK input and output profiles, linking profiles.
  • Applied hand-on knowledge of film preparation, file preparation, file management and file transfer issues.
  • Analytical skills for applied research and testing of print products and supplies with proper reporting documentation.
  • Experienced in brainstorming and problem solving print production issues.
  • Applied knowledge and implementation of analog and digital SPC data collection tools.
  • Team Player with excellent people listening skills and guiding people skills.
  • 17 yrs. Teaching/training all phases of print technology – estimating to bindery and distribution.
  • Mechanical and architectural drafting and CAD experience and its applications for the packaging industry.
  • Digital Printing industry 10 yrs.

Volunteer And Community

  • IGAEA, International Graphics Arts Educators Assoc., 01/01/90, Present
  • PIA/GATF, and FTA, 01/01/97, Present
  • Graphics Society Student Organization Advisor, 01/01/97, Present

Timeline

TECHNICAL FIELD SERVICE ENGINEER

Midwest Sign and Supply
05.2016 - 11.2017

Director Of Print Operations

Joe Lewis Company, INC
10.2014 - 11.2016

Technical Sales Support

Mimaki USA, INC
04.2006 - 04.2014

Media Development Project Manager

Epson America
06.2004 - 04.2006

Manager

Color Print Solutions
01.2003 - 04.2004

Training Manager

Pratt Corp
04.2002 - 09.2002

Lab Manager

University of Wisconsin Platteville
07.2001 - 12.2001

Lab Manager

Indiana State University
01.1997 - 01.2001

Lab Manager

Purdue University
01.1994 - 01.1997

Graphic Arts Instructor

Rutherford High School
01.1980 - 01.1994

Bachelor of Science - Comprehensive Industrial Arts

Eastern Kentucky University/ School of Education

Master of Industrial Education -

Clemson University/School of Education

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Gary A. Solano