Gary Spangler

Work History

Segerstrom Center for the Arts

12.2016 - Current

Provide customer service including, information and directions to patrons and employees
Supervise staff of up to 30 security officers and housekeeping staff during events and overnight
Recorded incident reports with detailed accounts of occurrences.
Oversaw team of security officers and managed scheduling and performance evaluations.
Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
Developed improved training methods with focus on public safety and officer awareness.
Screened vendors and contractors before granting access to restricted areas within campus.
Created policies and procedures for new Security Department training manual.
Supervised team of 30 security and housekeeping personnel during shift.

Spangler Medical Telesales

04.2011 - 10.2016

Receive inbound phone calls from hospitals and medical clinics interested in medical devices
Generated leads & distributed them to the territory sales representatives utilizing Salesforce CRM
Developed quotations, completed requests for proposals for medical equipment sales
Designed cable runs and complex workstation and multi-bed sleep study installations
Developed solutions to sales challenges and maximized business opportunities.
Identified opportunities for growth within US territory and collaborated with sales teams to reach their sales goals.

Nihon Kohden America

09.2000 - 04.2011

Responsible for generating quotations as directed by the regional sales representatives for neurodiagnostic equipment
Received inbound phone calls from customers for accessories and consumables.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
Set up appointments with potential and current customers so field sales representatives could promote new products and services.
Streamlined outbound calling processes to increase daily quotas and organize employee productivity.

The Walt Disney Company

05.1994 - 06.2000

Responsible for checking guests in and out
Provided telephone guest services support for Walt Disney World information
Promoted to Bellman responsible for transporting guests and their luggage to their rooms at Walt Disney World hotels including Caribbean Beach Resort, Coronado Springs Resort and Convention Center, and Polynesian Resort
Promoted to the International Marketing division responsible for coordinating shoots and escorting television crews to all of the Walt Disney World Parks for their production of travel shows featuring Walt Disney World.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings for hotel stays and park tickets.

City Of Orlando

05.1992 - 02.1994

Answered 911 emergency calls and analyzed appropriate action for dispatchers
Promoted to radio dispatch for sending officers to emergency and non-emergency events
Completed ‘Training the Trainer’ course and assigned to training duties for both 911 emergency operator and radio dispatch training
Assigned to the system upgrade team for a new computer-based dispatch system
Questioned callers to determine nature of problems and locations to direct type of response needed.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.

United States Air Force, USAF

11.1988 - 02.1992

Monitored aircraft arrivals and departures
Advised duty officer of passenger manifests and hazardous cargo onboard aircraft
Trained in emergency operations coordinating with base commander when pilots needed to radio in for emergency landings and other situations
Based on excellent service record, written examination, and oral examination, I was selected to receive promotion to sergeant rank early.