GARY STEELE
Orlando,USA
Summary
Dynamic inflight supervisor with extensive experience at Spirit Airlines, excelling in crew management and emergency response. Proven track record in enhancing operational efficiency and ensuring regulatory compliance. Adept at training development and conflict resolution, fostering a culture of safety and exceptional customer service. Recognized for effective communication and problem-solving skills.
Overview
36
36
years of professional experience
Work History
INFLIGHT SUPERVISOR
SPIRIT AIRLINES
Fort Lauderdale, FL
01.2020 - 11.2021
- Working with multiple departments to address daily complaints, delays, daily operations and emergency situations.
- Complete other tasks as assigned by Director of Inflight or Manager of Inflight Operations.
- Assist with FA recruiting sessions as needed.
- Complete all paperwork as required by the Human Resources and Safety departments, including directing Flight Attendants to report all safety and irregularity situations.
- Managing multiple phone calls, operational irregularities, emails, Flight Attendant issues in a fast paced environment.
- Working knowledge of Flight Attendant contract, tools, equipment, office programs.
- Respond quickly and effectively to unexpected situations.
OWNER
STEELE MAGNOLIA ESTATE SALE, INC.
Orlando, FL
01.2015 - 12.2019
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Liquidation or Sale of Merchandise for downsizing or estate of deceased.
- Set up location, staging furniture and personal belonging to enhance the probability of selling.
- Contact representative of estate for signing of contract and details of sale.
- Collect appropriate sale tax for sale and correctly distribute funds accordingly.
- Clean space to agreed terms.
- Day to day operation, advertising and setup of each sale.
FLIGHT ATTENDANT
UNITED AIRLINES
Washington Dulles * Chicago Airports
01.1986 - 07.2015
- Flew both international and domestic flights.
- Lead my team of flight attendants in the delivery of exceptional service and unparalleled safety, driven by Federal Aviation Regulations and United Airlines Standards.
- Supervised 6-24 crew members, resolved inflight cabin issues and interacted with as many as 300+ passengers per flight providing warm, friendly and attentive customer service.
- Provided 360 degree coverage for flight crew and passengers while ensuring 100% operation of aircraft systems to provide seamless customer service and unparalleled safety to those onboard by anticipating potential issues and formulating solutions before they arose.
- Inspected the interior of the aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Reassured passengers during turbulent flights and during un-avoidable delays.
- Showed passengers correct ways to stow luggage in overhead compartments and under seats.
- Greeted passengers as they entered the aircraft and showed them to their seats.
- Promoted upgrade options to customers, resulting in 10% increase in passengers choosing economy plus upgrade.
OWNER
BLUE BISTRO AND GRILL RESTAURANT
Orlando, FL
02.2004 - 04.2006
- Responsible for creative design and concept.
- Managed and executed the daily operation of original 64 seat dining room.
- After 8 months of operation, increased the dining area by 40 customers by acquiring space next to restaurant.
- Managed, hired, trained, inventory, daily day today operation.
- Successfully orchestrated an incredible dining experience, recognized by Scott Joseph of the Orlando Sentinel and various other established sites, including Zagats Restaurants Reviews.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
F.A TRAINING INSTRUCTOR
UNITED AIRLINES
- Trained and coached 75 trainees per class.
- Worked directly with manager of training and development to achieve updated and relevant material.
- Trained prospective flight attendants to United Airlines high standards. Ensured all Federal Air Regulations were taught and understood.
- Performed initial and ongoing assessment of candidate to ensure proper fit for the organization.
- Administered testing to all trainees.
ONBOARD SERVICE PLANNING REPRESENTATIVE
UNITED AIRLINES
- Worked directly with onboard service (inflight) to achieve a consistent aircraft galley packing.
- Achieved cost reductions and consistency in boarding and locations of items.
- Maintained a close working relationship with key stake holders, including kitchens, domiciles, purchasing and vendors.
- Significant cost reductions due to reduction in over boarding of product.
Education
Business Administration -
POWELSON BUSINESS INSTITUTE
Syracuse, New York09.1980
Business Administration -
ALBANY BUSINESS SCHOOL
Albany, New York01.1980
Skills
- Safety procedures
- Crew management
- Emergency response
- Regulatory compliance
- Customer service
- Conflict resolution
- Training development
- Operational efficiency
- Process improvement
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Team leadership
- Crew coordination
- Grooming standards
- Emergency procedures
- First aid proficiency
- Team management
- Flight safety
- Staff scheduling
- Policy enforcement
- Personnel management
- Safety management
- Personnel supervision
- Assign duties
- Multitasking
- Stress management
- Reliability
- Training leadership
- Records management
- Qualify personnel
- Critical thinking
Other Qualifications
- Team Leadership
- Customer Relations
- AED and CPR Training and Experience
- Project Management
- Interpersonal Communication Skills
- Implementation of Policies & Procedures
Timeline
INFLIGHT SUPERVISOR
SPIRIT AIRLINES
01.2020 - 11.2021
OWNER
STEELE MAGNOLIA ESTATE SALE, INC.
01.2015 - 12.2019
OWNER
BLUE BISTRO AND GRILL RESTAURANT
02.2004 - 04.2006
FLIGHT ATTENDANT
UNITED AIRLINES
01.1986 - 07.2015
F.A TRAINING INSTRUCTOR
UNITED AIRLINES
ONBOARD SERVICE PLANNING REPRESENTATIVE
UNITED AIRLINES
Business Administration -
POWELSON BUSINESS INSTITUTE
Business Administration -
ALBANY BUSINESS SCHOOL