Gary Thomas
McClellandtown,PA
Summary
Dedicated Technical Support Representative with proven troubleshooting skills and a strong focus on customer service. Experienced in training new team members and documenting solutions to enhance team efficiency. Easily able to understand and learn new processes of varying difficulty.
Overview
2
2
years of professional experience
Work History
Technical Support Representative
Bosch HCNA
Grindstone, PA
02.2024 - Current
- Provided technical troubleshooting support for customers via phone and email.
- Resolved product issues by utilizing information database and experience gained on the job and in field
- Documented customer interactions and solutions in CRM system for future reference.
- Training experience via nesting new coworkers
- Application troubleshooting
Education
High School Diploma -
Albert Gallatin High School
Fairchance, PA05-2020
Skills
- Troubleshooting experience (2 Years)
- Email Processing (2 years)
- Training and communication skills (5 years)
- Order processing skills(5 Years)
- Data entry and analysis (4 years)
- Microsoft excel, word and powerpoint experience (8 years)
Timeline
Technical Support Representative
Bosch HCNA
02.2024 - Current
High School Diploma -
Albert Gallatin High School