Gary Tropper
Parker,CO
Summary
Dynamic professional with extensive experience at Merrill Lynch, specializing in training and development to enhance team performance. Demonstrates a proven ability to creatively resolve customer issues while implementing effective risk management strategies. Recognized for strong communication and problem-solving skills, dedicated to fostering collaboration, and achieving exceptional customer satisfaction. Career aspirations include leveraging expertise to drive operational excellence and team success within a forward-thinking organization.
Overview
30
30
years of professional experience
Work History
Customer Service/Sales
Charles Schwab
Parker, CO
03.1995 - 06.2013
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Updated and maintained databases with current information.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Manager/Corporate Service Trainer
Merrill Lynch
NYC, Baltimore, Denver, NY, Washington D.C. And Colorado
04.1983 - 07.1992
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Directed recruitment, hiring, and training of new staff members.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed risk by developing and implementing effective risk management strategies.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Ensured compliance with industry regulations and company policies.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted performance reviews for team members.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Provided leadership during times of organizational change or crisis situations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Led a team of 9 employees, ensuring high productivity and excellent customer service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Enhanced customer satisfaction through the development of a customer service excellence program.
Education
High School Diploma -
06-1971
Some College (No Degree) - Business Mgmt & Marketing
Skills
- Training & Development
- Good Telephone Etiquette
- Calm under pressure
- Time management
- Written communication
- Verbal communication
- Team collaboration
- Customer service
- Employee training
- Database management
- Risk management
- Project management
- Performance evaluation
- Problem solving
- Performance monitoring
- Staff mentoring
- Quality assurance
- Communication skills
- Customer relations
- Problem-solving
- Analytical thinking
References
References available upon request.
Timeline
Customer Service/Sales - Charles Schwab
03.1995 - 06.2013
Manager/Corporate Service Trainer - Merrill Lynch
04.1983 - 07.1992
Brooklyn Technical H. S. - High School Diploma,
(C.U.N.Y.) Baruch College - Some College (No Degree), Business Mgmt & Marketing
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