Gary Troy
Centereach,NY
Summary
I'm a people-first, results-focused management professional prepared to excel in high-demand environments. I'm known for optimizing processes, vastly enhancing the customer experience, and implementing strategic initiatives in operational management and strategic planning. I have a strong emphasis on team collaboration and a proven track record of employee engagement, with my most recent 2025 Culture Amp score of 97% out of 100%.
Overview
2026
2026
years of professional experience
Work History
District Manager - Multi-Unit Manager
CubeSmart, LLC
2023 - Current
- Overseeing daily operations and conducting daily store visits
- Coaching store teams to deliver on company KPIs
- Employee development, performance management, and pipeline succession building
- Resolving store issues and removing obstacles for the General Manager and Store Managers
- Customer service escalation resolution: 0 cases escalated above DM level throughout tenure
- Conducting sales performance calls with General Managers and Store Managers to address opportunities and celebrate successes
- Conducting quarterly store audits to ensure behavioral and operational success
- Attending Monday strategy calls to discuss and present KPI performance.
- Attending Quarterly Divisional strategy meetings in off-site locations
- Facilities management and inspection
- Stakeholder calls with multiple third-party management teams to discuss the state of their business and forecasted projections.
- Monthly reporting analysis of KPIs sent to SDVP, COO, and CEO
- Coordinating with vendors and managing contracts within budget parameters
- Analyzing discount and promotion reporting to identify misuse
- Increased profitability 5% or more over budget each year (budget amounts are higher than YOY comparisons)
District Manager - Multi-Unit Manager
Staples, Inc.
2019 - 2023
- Overseeing daily operations and conducting daily store visits to coach, develop, and hold team accountability
- Coaching store teams to deliver on company KPIs
- Developing employee pipelines to ensure deserved promotions and store succession planning continuously occurs.
- Resolving store issues and removing obstacles for the General Manager and store teams
- Conducting sales performance calls with General Managers, Sales Managers, and Print Supervisors to address opportunities and celebrate successes
- Conducting store audits to ensure behavioral and operational success
- Attending Monday and Friday strategy calls to discuss and present KPI performance.
- Attending Monthly Regional strategy meetings in off-site locations
- Facilities management and inspection
- Overseeing product shrink management and execution of company processes
- Number one district in region in technology services growth YOY in 2021, 2022 and 2023
- Number one district in region in print and marketing services growth YOY in 2022 and second overall in 2023
General Manager
Staples, Inc.
2011 - 2019
- Overseeing daily operations
- Handling manager and associate scheduling and onboarding experience
- Coaching employees to achieve company sales goals and initiatives
- Maintaining and curating high-value customers’ experiences with regular follow-up utilizing Salesforce software
- Daily analysis of merchandise sales and reacting to customer feedback
- Creating sales reports utilizing Microsoft Excel to structure follow-up conversations and provide easier dissemination
- Conducting weekly one-on-ones with the management team to provide feedback on results, celebrate successes, and address opportunities.
- Continually grew High Value Customers’ portfolios year over year.
- Performing monthly audits: Sales Behaviors, Store safety, Loss Prevention, and SWOT analysis
- Controlling shrink by monitoring our processes with appropriate follow-up & research
- Nominated as District "Sales Captain" in 2012 until promotion, to conduct conference calls with the Sales Manager group from the district to implement best practices to bring back to their stores individually
Education
Bachelor's Degree - Professional Communications
Farmingdale State College
Farmingdale, NY01.2012
Minor - English
Farmingdale State College
Farmingdale, NY01.2012
Skills
- Multi-Unit Management
- Sales Management
- Customer Satisfaction & Retention
- Profit & Loss Management
- People Management & Development
- Microsoft Office Suite
- Real Estate
- Facilities Management
- Stakeholder Engagement
- Performance Management
- Vendor Contract Management
- Budget Analysis
- Competitor Analysis
- Permit/Inspection Compliance
Timeline
District Manager - Multi-Unit Manager
CubeSmart, LLC
2023 - Current
District Manager - Multi-Unit Manager
Staples, Inc.
2019 - 2023
General Manager
Staples, Inc.
2011 - 2019
Bachelor's Degree - Professional Communications
Farmingdale State College
Minor - English
Farmingdale State College