Summary
Overview
Work History
Skills
Timeline
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Gary Valvero

Overland Park

Summary

Dynamic Upholstery Shop Manager with a proven track record at The Custom Upholstery Shop, excelling in customer service and employee management. Enhanced sales through effective inventory control and implemented training programs that boosted team morale. Skilled in operations management and fostering collaboration, resulting in improved customer satisfaction and loyalty.

Overview

37
37
years of professional experience

Work History

Upholstery Shop Manager

The Custom Upholstery Shop
05.1988 - Current
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
  • Implemented store policies and procedures to remain compliant with corporate guidelines.
  • Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
  • Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
  • Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
  • Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
  • Controlled costs by effectively negotiating with vendors, saving $Amount on budget per year.
  • Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
  • Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
  • Coordinated staff schedules to ensure full coverage during peak hours, enhancing customer service.
  • Implemented safety protocols, ensuring secure environment for both staff and customers.
  • Negotiated with suppliers to secure better pricing, enhancing profit margins.
  • Managed inventory levels, ensuring optimal stock at all times for customer needs.
  • Resolved customer complaints with effective solutions, maintaining positive store reputation.
  • Developed and executed staff training programs to enhance customer service skills.
  • Improved team morale and productivity through regular feedback and recognition programs.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.

Skills

  • Customer service
  • Employee management
  • Health and safety
  • Invoicing
  • Employee motivation
  • Employee scheduling
  • Task delegation
  • Policy enforcement
  • POS systems
  • Staff recruitment
  • Social media marketing
  • Recruitment and hiring
  • Team leadership
  • Decision-making
  • Inventory management
  • Effective leader
  • Operations management
  • Teamwork and collaboration
  • Training management

Timeline

Upholstery Shop Manager

The Custom Upholstery Shop
05.1988 - Current

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Gary Valvero