Talented Owner with excellent marketing, customer service and facility oversight skills and more than 13 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
42
42
years of professional experience
Work History
Owner
Elena's Transportation LLC
08.2003 - Current
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Created and monitored promotional approaches to increase sales and profit levels.
Reconciled daily sales, returns and financial reports in QuickBooks.
Maintained up-to-date administrative records to monitor operational conditions.
Developed key operational initiatives to drive and maintain substantial business growth.
Generated revenues yearly and effectively capitalized on industry growth.
Promoted business via social media to generate leads and maximize brand identity.
Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Administrative Manager
Elena's Daycare And Learning Center LLC
01.2001 - Current
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Trained employees in company and regulatory compliance requirements to promote conformance.
Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Created organizational structures to improve accounting and finance functions.
Executed vendor setup and payment, administration of bank accounts and account reconciliations.
Analyzed financial statements against forecasts to prepare high-level variance analysis.
Increased revenue by assisting with operations management, sales and marketing efforts.
Protected company assets with strategic risk management approaches.
Managed payroll data entry and processing for 12 employees to comply with predetermined company guidelines.
Calculated payroll deductions by accurately using Quickbooks and processed payroll to meet preset requirements.
Education
Bachelor of Arts - Interdisciplinary Studies
University of Houston - Downtown
Houston, TX
Associate of Arts -
Houston Community College
Houston, TX
Skills
Business Administration
Team Oversight
Business Development
Client Service
Hiring and Staffing
Business Growth and Retention
Sales Strategies
Issue Resolution
Contract Negotiation Expertise
Process Improvement
Staff Management
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.