Gary Wallace

• Enhanced customer satisfaction by providing timely and efficient field service support.
• Collaborated with cross-functional teams to resolve complex technical issues effectively.
• Developed lasting relationships with clients through excellent communication and professionalism.
• Delivered high-quality customer service consistently, maintaining client trust and fostering repeat business.
• Provided remote technical support to customers, reducing on-site visit requirements when possible.
• Attended and completed "IMP Certified Installer" training.
• Attended and completed "Driving Profitable Growth" training.
• Attended and Completed "Excellence In Quality" Quality College.

I began my career journey as a painter and subsequently transitioned to roles as a fitter/welder before transitioning into quality control around 2006/2007. Throughout my tenure in quality control, I have attained notable certifications including the CWB Welding Supervisor Certification and UT Level 2 qualification, accruing sufficient hours to qualify for ASNT UT Level 2 certification.

During the economic recession, I actively contributed by filling in across various departments within the Elizabethton facility, undertaking responsibilities spanning nearly every department. For a significant period, my focus was on QA order clarity, involving the meticulous review of shop drawings before their implementation, and collaborating closely with drafting teams to effect necessary modifications and enhancements.

Over the past decade, I've served as a pivotal point of contact for field services, actively participating in the investigation and resolution of field-related issues. During my last 2 years at the Elizabethton facility I performed the Production Control Laser Nesting duties, managing the efficient allocation of resources, while simultaneously maintaining ongoing communication and support for field services regarding quality matters in the field.

Aviation Ground Support Equipment Technician with expertise in troubleshooting and maintaining various ground equipment. Skilled in managing hydraulics, pneumatics, cryogenics, mobile electric power plants, gasoline and diesel engines, gas turbine compressors, air conditioning systems, as well as corrosion control techniques involving media blasting and painting. Additionally, adept at providing support beyond designated roles, such as fulfilling responsibilities as an Aviation Store Keeper when required.