Gary Waters
Atlanta,GA
Summary
Motivated professional skilled in coordinating guest services and managing multiple tasks across various areas. Proven expertise in conflict resolution, team coordination, and customer support. Highly organized and detail-oriented, excelling in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Front desk Agent
Sheraton Suites
Atlanta, GA
04.2025 - Current
- Efficiently checked in and out guests to maintain smooth operational flow.
- Assisted guests with inquiries and needs to ensure enjoyable stays.
- Collaborated with team to achieve collective goals and elevate service quality.
- Provided essential items to customers to support satisfaction levels.
- Operated LightSpeed system to streamline guest management processes.
Front Desk
Staybridge Suites
Tomball, Tx
07.2024 - 01.2025
- Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner
- Monitored and maintained the lobby area and front desk to ensure a clean, safe, and pleasant environment for guests and staff
- Maintained a neat and organized front desk area to ensure a professional appearance
- Worked on the Opera System
Front Desk Agent/Supervisor
Staybridge Suites
Harrisburg
01.2023 - 01.2024
- Conducted check-ins, managed the cash register, and handled billing
- Provided training on software usage to new staff members
- Operated on Opera Software for efficient front desk operations
- Delivered toiletries to guest rooms, enhancing the overall guest experience
- Managed reservation systems to ensure accurate guest bookings and room assignments.
- Maintained cleanliness and organization of the front desk area for optimal presentation.
Front Desk Agent
Hampton Inn
Harrisburg
08.2022 - 02.2023
- Utilized the New Pep System and ONQ system for efficient operations
- Handled billing procedures and inquiries
- Provided transportation services, ensuring guests reached their destinations safely
- Maintained cleanliness in hallways and common areas
- Checked guests in, offering a seamless experience
Front Desk Agent
Holiday Inn
Harrisburg
11.2021 - 08.2022
- Operated on the Opera Software
- Managed cash register transactions
- Checked guests in and out, providing excellent customer service
- Conducted training sessions on software usage
- Performed housekeeping duties, ensuring a clean and welcoming environment
Education
Business Administration - Business Adminstration
HACC Online
Online05-2026
High School Diploma -
Milton Hershey School
Hershey, United States01.2019
Skills
- Customer service
- Team collaboration
- Problem resolution
- Front desk operations
- Software training
- Reservation management
- Attention to detail
- Time management
- Lobby oversight
Timeline
Front desk Agent
Sheraton Suites
04.2025 - Current
Front Desk
Staybridge Suites
07.2024 - 01.2025
Front Desk Agent/Supervisor
Staybridge Suites
01.2023 - 01.2024
Front Desk Agent
Hampton Inn
08.2022 - 02.2023
Front Desk Agent
Holiday Inn
11.2021 - 08.2022
Business Administration - Business Adminstration
HACC Online
High School Diploma -
Milton Hershey School
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