Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Gary Watson

North Little Rock,AR

Summary

Dynamic professional with extensive experience in customer service and team leadership, notably at United Airlines. Proven ability to enhance guest relations and ensure food safety standards. Skilled in inventory management and conflict resolution, consistently delivering exceptional service and fostering a positive environment. Adaptable and committed to operational excellence.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Breakfast Attendant

Fairfield By Marriott
Little Rock, AR
03.2025 - Current
  • Prepared and arranged breakfast items for guest self-service.
  • Maintained cleanliness of dining area and kitchen equipment.
  • Ensured food safety standards were followed during breakfast preparation.
  • Provided excellent customer service by responding promptly to guest requests and inquiries.
  • Kept daily inventory and ordered weekly

Breakfast Attendant

IHG Holiday Inn Express
Maumelle, AR
11.2023 - 03.2025
  • Assisted guests with dietary restrictions and food inquiries.
  • Set up coffee and beverage stations efficiently for guest access.
  • Replenished food items on the buffet line in a timely manner.
  • Prepared daily breakfast bar with abundant self-serve and cooked meal items.
  • Provided excellent customer service by responding promptly to guest requests and inquiries.

Assistant Manager

Zips Car Wash
Maumelle, AR
05.2017 - 10.2023
  • Managed daily operations and ensured smooth workflow in car wash services.
  • Assisted in training new team members on equipment and service procedures.
  • Coordinated scheduling to optimize staff coverage during peak hours.
  • Monitored inventory levels and ordered supplies to maintain operational efficiency.
  • Provided excellent customer service and resolved client inquiries effectively.
  • Sold membership plans.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Lead Server

Fox Ridge Assisted Living
North Lilttle Rock, AR
11.2015 - 04.2017
  • Supervised dining room staff to ensure excellent service and teamwork.
  • Assisted residents with dining needs and special requests promptly.
  • Oversaw inventory management of dining supplies and assisted in ordering.
  • Interacted and engaged with patrons to promote friendly environment.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Customer Service Representative

United Airlines
Little Rock, AR
05.2011 - 11.2015
  • Resolved complaints efficiently using company guidelines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Helped customers book reservations and manage reservations.
  • Took payments and processed credit card payments

Education

Some College (No Degree) - Hospitality

University of Arkansas, Pine Bluff
Pine Bluff, AR

Skills

  • Customer service
  • Food safety
  • Inventory management
  • Team leadership
  • Conflict resolution
  • Sales techniques
  • Guest relations
  • Employee training
  • Problem solving
  • Reservation management
  • Sales
  • Travel reservations
  • Adaptability

Accomplishments

  • Zips Car Wash Top Sales Team
  • Zips Car Wash 2021 Difference Maker

Certification

  • Serve Safe

References

References available upon request.

Timeline

Breakfast Attendant

Fairfield By Marriott
03.2025 - Current

Breakfast Attendant

IHG Holiday Inn Express
11.2023 - 03.2025

Assistant Manager

Zips Car Wash
05.2017 - 10.2023

Lead Server

Fox Ridge Assisted Living
11.2015 - 04.2017

Customer Service Representative

United Airlines
05.2011 - 11.2015

Some College (No Degree) - Hospitality

University of Arkansas, Pine Bluff

Similar Profiles

CREATE PROFILE