Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gary Wiggins

Elgin,IL

Summary

Dynamic operations leader with a proven track record at Pinstripes, excelling in strategic planning and cost analysis. Spearheaded initiatives that enhanced performance and drove revenue growth, while fostering collaboration across teams. Adept at budget control and cultivating strong client relationships, resulting in improved customer satisfaction and operational efficiency. 18 locations across 9 states generated gross sales of over 135 million. Overseeing front of the house operations, event sales department and culinary execution.

Overview

13
13
years of professional experience

Work History

Vice President of Operations

Pinstripes
12.2024 - Current
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Supported project management team for optimal performance.
  • Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.

Regional Director of Operations

Pinstripes
03.2019 - 12.2024
  • Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
  • Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
  • Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
  • Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Reduced expenditures for the region through cost analysis and effective budget management.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Led cross-functional teams to achieve company-wide goals and initiatives within the region.
  • Improved customer satisfaction rates with proactive problem resolution and timely followup.
  • Monitored budget and utilized operational resources.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.

General Manager

Pinstripes
09.2012 - 03.2019
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.

Education

Associate of Arts - Hospitality Administration And Management

Elgin Community College
Elgin, IL
05-2006

Skills

  • Strategic planning and execution
  • New site development and new store openings
  • Organizational development
  • Cost analysis and savings
  • Business development
  • Operations oversight
  • Budget control
  • Performance analysis
  • Growth management
  • Development
  • Cost reduction

Timeline

Vice President of Operations

Pinstripes
12.2024 - Current

Regional Director of Operations

Pinstripes
03.2019 - 12.2024

General Manager

Pinstripes
09.2012 - 03.2019

Associate of Arts - Hospitality Administration And Management

Elgin Community College

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