Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gary Williams

Laurel,MD

Summary

Accomplished Executive Chauffeur with a proven track record at Enviva Biomass, excelling in punctuality and client service. Mastered route navigation and stress management, ensuring timely and safe passenger transport. Known for enhancing customer satisfaction and fostering lasting business relationships, my professionalism and dependability have significantly contributed to operational excellence.

Overview

25
25
years of professional experience

Work History

Executive Chauffeur

Enviva Biomass
01.2020 - 11.2024
  • Enhanced client satisfaction by providing timely and efficient transportation services.
  • Conducted thorough vehicle inspections before each trip, guaranteeing the safety of passengers during transit.
  • Exercised discretion and confidentiality when handling sensitive information or high-profile passengers.
  • Demonstrated excellent communication skills when coordinating travel plans with executive assistants and other support staff.
  • Assisted clients with luggage handling, demonstrating exceptional customer service skills.
  • Performed basic vehicle maintenance tasks such as oil changes tire rotation keeping cars in optimal condition.
  • Stayed current with traffic patterns, construction zones, and alternate routes to ensure efficient navigation at all times.
  • Managed tight schedules and unforeseen delays, consistently delivering clients to their destinations on time.
  • Maintained a pristine vehicle appearance, ensuring a comfortable and professional environment for clients.
  • Adhered to strict company policies regarding personal conduct, dress code, and passenger interactions at all times.
  • Continuously updated knowledge of local attractions, restaurants, hotels, and entertainment venues in order to provide informed recommendations to clients upon request.
  • Streamlined pick-up and drop-off processes by maintaining open lines of communication with both clients and dispatchers.
  • Established a professional and courteous demeanor, creating positive first impressions and fostering lasting relationships with clients.
  • Completed advanced driving courses to enhance skillset as an executive chauffeur further increasing customer satisfaction rates due to smooth rides experience.
  • Coordinated with security teams during high-profile events ensuring clients were provided with the highest level of safety and discretion possible.
  • Developed strong rapport with clients, fostering trust and long-lasting business relationships.
  • Prepared detailed expense reports after each assignment for accurate billing purposes.
  • Navigated complex routes with ease, resulting in punctual arrivals to destinations and meetings.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Arrived on time to customer appointments.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Maintained log of daily trips to keep accurate records of fares and destinations.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Managed teams of drivers, shift schedules and reservation calendars.
  • Delivered passengers to destinations safely and on time.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Followed applicable traffic regulations and traffic laws.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Planned routes based on knowledge of local areas, GPS information, and customer preferences.
  • Responded with ease to sudden changes in routes and schedules.
  • Drove VIPs to corporate events and meetings.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.

Senior Limousine Driver

RMA Transportation
01.2019 - 01.2020
  • Vacuumed, cleaned and sanitized vehicles between customers.
  • Mapped efficient routes with minimal disruption to passengers or schedules.
  • Calculated bills, issued receipts and accepted payments.
  • Stowed passenger items with care and concern to avoid damage or displeasure with handling.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Checked in with dispatch service and updated with current location.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Operated party vehicles, buses and town cars.
  • Continuously improved driving skills through participation in defensive driving courses aimed at reducing risks associated with different road conditions or weather events experienced during trips.
  • Contributed to business growth through positive word-of-mouth referrals from satisfied customers who appreciated the emphasis on comfort and reliability during rides.
  • Built strong professional relationships with clients through attentive listening, excellent rapport-building skills, and genuine empathy for their needs.
  • Enhanced customer satisfaction by promptly addressing their needs and maintaining a clean, comfortable limousine environment.
  • Maintained a detailed logbook documenting trip information such as pick-up/drop-off locations, mileage driven, hours worked, expenses incurred during trips for accurate record-keeping purposes.
  • Delivered high-quality transportation services for clients attending special events, including weddings, proms, and corporate functions.
  • Delivered passengers to destinations safely and on time.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Followed applicable traffic regulations and traffic laws.

Limousine Driver/ Driver Trainer

Admiral Limousine Services
11.1999 - 01.2019
  • Vacuumed, cleaned and sanitized vehicles between customers.
  • Mapped efficient routes with minimal disruption to passengers or schedules.
  • Calculated bills, issued receipts and accepted payments.
  • Stowed passenger items with care and concern to avoid damage or displeasure with handling.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Checked in with dispatch service and updated with current location.
  • Operated party vehicles, buses and town cars.
  • Delivered high-quality transportation services for clients attending special events, including weddings, proms, and corporate functions.
  • Increased repeat clientele through exceptional communication skills and personalized service offerings.
  • Demonstrated professionalism while interacting with event planners, hotel concierges, security personnel, and other essential contacts to coordinate smooth transportation experiences for clients.
  • Continuously improved driving skills through participation in defensive driving courses aimed at reducing risks associated with different road conditions or weather events experienced during trips.
  • Contributed to business growth through positive word-of-mouth referrals from satisfied customers who appreciated the emphasis on comfort and reliability during rides.
  • Built strong professional relationships with clients through attentive listening, excellent rapport-building skills, and genuine empathy for their needs.
  • Maintained a detailed logbook documenting trip information such as pick-up/drop-off locations, mileage driven, hours worked, expenses incurred during trips for accurate record-keeping purposes.
  • Delivered passengers to destinations safely and on time.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Followed applicable traffic regulations and traffic laws.

Education

Bachelor - Sociology/ Criminology

Hampton Institute
Hampton, VA
05.1980

Skills

  • Punctuality
  • Basic mechanics
  • Cleaning and sanitation
  • Safety awareness
  • Vehicle operations
  • Securing loads
  • Dispatch procedures
  • Pick-up scheduling
  • Pick-up coordination
  • GPS and mapping
  • Passenger transport
  • Proper vehicle operations
  • Dependable and reliable
  • Safety-focused
  • Multitasking
  • Reliability
  • GPS and route planning
  • Problem Resolution
  • Commercial driving
  • Local Area Knowledge
  • Route Navigation
  • Client Service
  • Professionalism
  • Schedule Management
  • Time management abilities
  • Problem-solving aptitude
  • Stress Management
  • Business etiquette
  • Vehicle cleaning
  • Follow routes
  • Technology-driven navigation
  • Clean DMV record

Timeline

Executive Chauffeur

Enviva Biomass
01.2020 - 11.2024

Senior Limousine Driver

RMA Transportation
01.2019 - 01.2020

Limousine Driver/ Driver Trainer

Admiral Limousine Services
11.1999 - 01.2019

Bachelor - Sociology/ Criminology

Hampton Institute

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