Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gary Wilson

High Point,NC

Summary

Proven track record in project management and client relationship building, demonstrated at Heritage Home Group. Excelled as an Independent Contractor at Tile On The Side, enhancing client satisfaction through high-quality, timely, and within-budget project delivery. Skilled in equipment repair and adept at error correction, ensuring safety compliance and efficient workload management. Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions. Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.

Overview

20
20
years of professional experience

Work History

Independent Contractor Construction

Tile On The Side
07.2012 - 07.2024
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Facility maintenance at Wal-Mart and Sam's Club along the East Coast
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Foreman for the past 6yrs
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
  • Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Consulted with customers to assess needs and propose optimal solutions.

Maintenance Technician

Heritage Home Group
01.2005 - 02.2010
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.

Education

High School Diploma -

Montclair High School
Montclair, NJ
05.2003

Skills

  • Client Relationship Building
  • Workload Management
  • Deadline Adherence
  • Safety Compliance
  • Project Management
  • Scheduling
  • Schedule Management
  • Equipment Repair
  • Contractor Management
  • Predictive and Preventive Maintenance
  • Carpentry

Timeline

Independent Contractor Construction

Tile On The Side
07.2012 - 07.2024

Maintenance Technician

Heritage Home Group
01.2005 - 02.2010

High School Diploma -

Montclair High School
Gary Wilson