Gary Wilton Jr
Chesapeake,VA
Summary
Dynamic On Premise Account Manager at Chesbay Distributing Co, skilled in sales strategy development and customer relationship management. Achieved significant market share growth through innovative team training and proactive customer engagement. Leveraged market analysis to identify trends, driving exceptional sales performance and fostering lasting client relationships. Results-driven sales manager bringing several years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives. Highly motivated On Premise Account Manager with solid background in managing on premise accounts, developing customer relationships and driving sales growth. Possess strong communication skills and aptitude for problem-solving. Achieved significant improvements in account management processes, leading to increased client satisfaction and retention. Skilled at negotiating contracts, strategizing promotions, and maintaining profitable partnerships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
On Premise Account Manager
Chesbay Distributing Co
Chesapeake, VA
05.2024 - Current
- Directed and coordinated products, services and sales activities.
- Gained market share in new sales performance through aggressive team training.
- Managed all aspects of the sales process from initial contact through close of sale.
- Actively participated in monthly team meetings aimed at improving processes and procedures related to managing accounts effectively.
- Supported sales team members to drive growth and development.
- Analyzed customer data to identify trends and opportunities for growth.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Followed up regularly with customers in order to ensure satisfaction levels remained high and identified opportunities for additional sales growth.
- Assisted customers with technical issues related to product usage, installation, and troubleshooting problems.
- Researched competitive products and services offered by competitors in order to remain current on industry trends.
Brand Manager
Chesbay Distributing Co
Chesapeake, VA
04.2023 - 05.2024
- Developed and implemented successful marketing strategies for a new brand.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
- Collaborated with other departments to coordinate strategic marketing activities.
- Leveraged customer and industry trends to shape successful solutions and approaches.
- Recommended product changes to enhance customer interest and maximize sales.
- Collaborated with team to forecast based on sales and product profitability.
- Analyzed market trends, customer requirements and competitive strategy to identify opportunities for increasing customer and business value.
- Conferred with advertising managers to develop and implement marketing plans.
- Conducted market research studies and competitive analysis to evaluate current market trends and price strategies.
- Recommended policy changes to improve marketing tactics and strategies.
- Developed consumer insights tracking to benchmark awareness and measure effectiveness of marketing initiatives.
- Directed internal teams on how best to represent the brand in communications both internally within the organization as well as externally with partners or customers.
- Developed marketing strategies based on corporate objectives and market trends.
Delivery Driver
Chesbay Distributing Co
Chesapeake, VA
09.2021 - 04.2022
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Maintained accurate records of goods delivered and collected payments as required.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Presented order bills and collected payments for deliveries.
- Checked tires for proper inflation before leaving on each route.
- Handled merchandise in accordance with product handling standards.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Transported and safely delivered items to prevent damage or loss.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
Small Format Sales Representative
Hoffman
Chesapeake, VA
05.2021 - 09.2021
- Provided excellent customer service, resolving issues and answering queries promptly.
- Helped customers by answering questions and locating merchandise.
- Identified opportunities to upsell additional items or services to customers.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Collaborated with team members to achieve daily sales goals.
- Created price tags and merchandise signs for new items.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Handled customer complaints in a professional manner to maintain good customer relationships.
- Answered customer inquiries regarding product features, pricing, and availability.
Large Format Sales Representative
Hoffman
Chesapeake, VA
09.2020 - 05.2021
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site.
- Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Provided ongoing feedback on product performance, customer service issues, or any other topics related to the success of the organization.
- Planned and followed through with inventory management for each store.
- Worked closely with marketing team members to ensure that all promotional materials accurately reflected current product offerings.
- Built relationships with key decision makers at assigned accounts.
- Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
On Premise Account Manager
Hoffman
Chesapeake, VA
08.2019 - 09.2020
- Collaborated closely with internal teams in order to drive successful outcomes across multiple projects simultaneously.
- Conducted regular customer visits to understand customer needs and develop relationships with key decision makers.
- Coached, developed and motivated team to achieve revenue goals.
- Attended trade shows, conferences, and other industry events in order to build relationships with potential clients.
- Gained market share in new sales performance through aggressive team training.
- Promoted branding initiatives, implementing effective marketing and sales campaigns.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Used change methodologies to increase sales and led projects for increased productivity.
- Analyzed market data in order to identify target markets, develop effective marketing campaigns, and increase overall sales performance.
- Identified areas for improvement within accounts and developed strategies for increased revenue generation.
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
- Actively participated in monthly team meetings aimed at improving processes and procedures related to managing accounts effectively.
- Followed up regularly with customers in order to ensure satisfaction levels remained high and identified opportunities for additional sales growth.
- Provided product demonstrations to potential customers in order to generate new business opportunities.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Analyzed customer data to identify trends and opportunities for growth.
- Managed all aspects of the sales process from initial contact through close of sale.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Craft and Import Brand Manager
Hoffman
Chesapeake, VA
11.2013 - 08.2019
- Planned, developed, and led negotiation of key business partnerships.
- Developed and implemented successful marketing strategies for a new brand.
- Developed consumer insights tracking to benchmark awareness and measure effectiveness of marketing initiatives.
- Delivered marketing strategy updates to upper-level management.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Collaborated with team to forecast based on sales and product profitability.
- Conferred with advertising managers to develop and implement marketing plans.
- Created content for social media campaigns, website copy, brochures, press releases and other marketing materials.
- Monitored competitors' activities to stay ahead in the market.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Coordinated marketing events for showcasing product and service offerings.
- Strategically devised customer approaches, meeting sales objectives, and capitalizing on emerging opportunities.
- Conducted market research to identify consumer trends and preferences.
- Recommended policy changes to improve marketing tactics and strategies.
- Collaborated with sales teams on product launches, promotions and pricing strategies.
- Directed internal teams on how best to represent the brand in communications both internally within the organization as well as externally with partners or customers.
- Analyzed market trends, customer requirements and competitive strategy to identify opportunities for increasing customer and business value.
- Leveraged customer and industry trends to shape successful solutions and approaches.
- Collected and analyzed market research data for use in forecasting.
- Trained successful business development personnel to optimize marketing performance and learn industry.
- Analyzed competitors' brands and products to develop unique positioning for the company's offerings.
- Developed marketing strategies based on corporate objectives and market trends.
- Recommended product changes to enhance customer interest and maximize sales.
Delivery Driver
Hoffman
Chesapeake, VA
04.2011 - 11.2013
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Maintained accurate records of goods delivered and collected payments as required.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified accuracy of items loaded onto truck against shipping documents.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Transported and safely delivered items to prevent damage or loss.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Contacted customers prior to delivery to coordinate delivery times.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Draft Technician
Hoffman
Chesapeake, VA
10.2009 - 04.2011
- Provided technical support regarding draft equipment.
- Troubleshot machine malfunctions and made necessary repairs or adjustments.
Education
Aviation
Aviation Institute of Maintenance
Norfolk, VA03-2003
Skills
- Sales strategy development
- Market analysis
- Customer relationship management
- Team collaboration
- Effective communication
- Customer engagement
- Account management
- Trend identification
Certification
- Leadership 101 (2024)
- LEAP Training 1-5 (2024)
- CDL
- Cicerone Level 1
Timeline
On Premise Account Manager
Chesbay Distributing Co
05.2024 - Current
Brand Manager
Chesbay Distributing Co
04.2023 - 05.2024
Delivery Driver
Chesbay Distributing Co
09.2021 - 04.2022
Small Format Sales Representative
Hoffman
05.2021 - 09.2021
Large Format Sales Representative
Hoffman
09.2020 - 05.2021
On Premise Account Manager
Hoffman
08.2019 - 09.2020
Craft and Import Brand Manager
Hoffman
11.2013 - 08.2019
Delivery Driver
Hoffman
04.2011 - 11.2013
Draft Technician
Hoffman
10.2009 - 04.2011
Aviation
Aviation Institute of Maintenance
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