Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Leadership Experience
Timeline
Generic

Gary Wolfrum

Wentzville,MO

Summary

To obtain a position with a respected management potion with the organization that is committed to pursuing the highest standards of quality and integrity, placing its clients' needs at its utmost priority. Authorized to work in the US for any employer.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Project Coordinator / Project Manager

Country Home Elevator & Stairlifts
02.2023 - 10.2024
  • Ensuring project team adheres to provided timelines and deliverables
  • Ensuring documentation is maintained throughout the length of the project
  • Communicating plans, actions, risks, and issues with key stakeholders
  • Solving any issues that may arise during the project
  • Managing and building relationships with multiple teams
  • Assisting the Project Manager with administrative functions and processes
  • Managing day-to-day activities for the Project Management team
  • Analyzing project data and producing progress reports
  • Ability to work independently and as part of a team
  • Excellent time management skills
  • Ability to adapt to changing environments and timelines
  • Excellent attention to detail
  • Excellent communication and organizational skills
  • Strong interpersonal skills
  • Ability to organize priorities based on deadlines
  • Excellent presentation skills
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Created job files for each project and maintained current data in each file.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Responded to requests for information on materials to inquiring parties.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Established rapport and engaged with stakeholders to build lasting professional relationships.
  • Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
  • Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Implemented change management processes that minimized disruptions while maintaining forward momentum on projects.
  • Photocopied, distributed and emailed documents to project managers.
  • Developed risk management plans that effectively minimized project disruptions, maintaining momentum in face of unforeseen challenges.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Provided detailed project status updates to stakeholders and executive management.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.

North America Tech Support Lead

Handicare
05.2017 - 01.2023
  • Managed a team of support professionals, fostering teamwork and setting performance goals.
  • Conducted regular performance evaluations and provided constructive feedback for continuous improvement among team members.
  • Monitored and analyzed support metrics to detect trends, identify gaps, and recommend solutions for improvement.
  • Proactively identified potential product flaws through pattern analysis of recurring customer issues.

Supervisor

CUI
10.2014 - 03.2017
  • They lost contract with Spectrum Earth City MO
  • Support up to 30 techs in the field, making sure that they are performing in a safe environment
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained database systems to track and analyze operational data.
  • Collected, arranged, and input information into database system.

Technical Specialist

Master Telecom
08.2003 - 06.2014
  • Network installs, Toshiba PBX for all the Applebee’s, Credit Unions
  • Coordinated scheduling for multiple projects simultaneously, maximizing efficiency and minimizing downtime between jobs.
  • Maintained safety standards by providing regular training to the installation team and enforcing company policies.
  • Implemented best practices for efficient installations, resulting in higher customer satisfaction ratings.
  • Facilitated clear communication among team members, promoting a collaborative environment that fostered problem-solving capabilities.
  • Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.
  • Completed troubleshooting and diagnostics on company resources.
  • Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
  • Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
  • Troubleshot systems comprised of security alarms and Internet connectivity.
  • Reduced downtime by proactively identifying potential network problems and implementing corrective measures.
  • Improved systems with addition of new features and infrastructure.

Technician

Custom Design
06.1993 - 08.2003
  • Company Overview: (CDTS)Ofallon MO
  • Cable installs, lead teams on new installs, certifying cat 5 and fiber
  • Outside plant cable and terminating, splicing plant cable and fiber
  • Ran jobs at the Military bases throughout the US for new paging system
  • (CDTS)Ofallon MO
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Enhanced team productivity with thorough training on new technologies and procedures.
  • Supported project management teams with expert technical advice, contributing to successful project completions.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.

Education

High school diploma -

Skills

  • Escalation
  • Troubleshooting & Tech Support
  • Leadership
  • Mentor
  • Technical Support
  • Customer Service
  • Dealer Satisfaction
  • Employee Relations
  • Employee/Customer Training
  • Quality
  • Construction Experience
  • Leadership Experience
  • Supervising Experience
  • Computer Literacy
  • Mentoring
  • Microsoft Office
  • Sales
  • SharePoint
  • Project coordination
  • Schematics
  • VoIP
  • Project management
  • Driving
  • Communication skills
  • Electrical wiring
  • Customer support
  • Computer skills
  • Negotiation
  • Mobile devices
  • Help desk
  • Training & development
  • Windows
  • Telemarketing
  • Construction site
  • Project scheduling
  • Dispatching
  • Data entry
  • Operating systems
  • Organizational skills
  • Problem-Solving
  • Project Coordination
  • Time Management
  • Team Coordination
  • Project Management
  • Decision-Making
  • Critical Thinking
  • Flexible and Adaptable
  • Attention to Detail
  • Project Scheduling
  • Team Leadership
  • Schedule Management
  • Customer Management
  • Relationship Building
  • Data Collection
  • Report Development
  • Good Judgment
  • Hardware and software installation

Certification

  • Driver's License Class E
  • CPR Certification

Personal Information

Work Permit: Authorized to work in the US for any employer.

Leadership Experience

  • Approach each day with a positive attitude; Lead the team to resolve problems for our dealer and techs.
  • Always work towards quick resolutions while providing a positive attitude.
  • I am always willing to help others and provide top-quality customer support.

Timeline

Project Coordinator / Project Manager

Country Home Elevator & Stairlifts
02.2023 - 10.2024

North America Tech Support Lead

Handicare
05.2017 - 01.2023

Supervisor

CUI
10.2014 - 03.2017

Technical Specialist

Master Telecom
08.2003 - 06.2014

Technician

Custom Design
06.1993 - 08.2003

High school diploma -

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Gary Wolfrum