Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GARY ZAMORA

Miami,FL

Summary

Senior Branch Manager with over 6 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership and exceptional customer service.

Overview

7
7
years of professional experience

Work History

Senior Branch Manager

Sixt Rent A Car
12.2021 - Current
  • Created new revenue streams and recruited talented staff for branch offices.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.

Supervisor

Sixt Rent A Car
03.2020 - 12.2021
  • Assisted the Manager of Operations in day-to-day activities, contributing to the overall success of the branch.
  • Executed proven strategies to hit sales quota and help company achieve goals.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Reviewed daily metrics of account executives to evaluate strengths and weaknesses.

Senior Rental Sales Agent

Sixt Rent A Car
08.2018 - 03.2020
  • Demonstrated exceptional product knowledge, effectively upselling additional services and upgrades, contributing to a 15% increase in upsell revenue.
  • Executed sales and marketing initiatives to increase revenue for company.
  • Drafted quotes, confirmed reservations, and managed transfers to handle rental needs efficiently.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Used Salesforce CRM to track pipeline activity and analyze sales trends.

Patient Financial Representative

Baptist Medical Center
06.2016 - 08.2018
  • Established financial arrangements for self-pay patients.
  • Act as a resource for patients or providers
    who have any concerns relating to referral or benefits.
  • Reviewed and verified insurance information, resolving discrepancies and ensuring proper coverage for medical services.
  • Managed patient accounts and billing processes, ensuring accurate and timely submission of claims to insurance providers.
  • Managed a high volume of inbound and outbound calls, providing professional and empathetic customer service while resolving billing-related inquiries and issues.

Education

High School Diploma -

MIAMI SPRINGS SR. HIGH SCHOOL
Miami Springs
06.2016

Associate of Arts - Business Administration and Management

MIAMI DADE COLLEGE
Miami, FL
08.2018

Skills

  • Microsoft Office
  • Operational Strategy
  • Team Leadership
  • Problem-Solving
  • Adaptability
  • Critical Thinking
  • Project Management
  • Negotiation Skills
  • Conflict Resolution
  • Time Management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Senior Branch Manager

Sixt Rent A Car
12.2021 - Current

Supervisor

Sixt Rent A Car
03.2020 - 12.2021

Senior Rental Sales Agent

Sixt Rent A Car
08.2018 - 03.2020

Patient Financial Representative

Baptist Medical Center
06.2016 - 08.2018

High School Diploma -

MIAMI SPRINGS SR. HIGH SCHOOL

Associate of Arts - Business Administration and Management

MIAMI DADE COLLEGE

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GARY ZAMORA