Gary Armstrong Jr
Lafayette,IN
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Determined to cut costs without impacting quality of products and services. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
10
10
years of professional experience
Work History
Operations Manager
AVI Foodsystems
08.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
Assistant General Manager
O’Charley’s
10.2020 - 08.2022
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee evaluations, and contract details.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assisted in recruiting, hiring and training of team members.
- Developed unique events and special promotions to drive outside sales.
Assistant General Manager
Buffalo Wild Wings
03.2020 - 10.2020
- Coached and developed a team to deliver higher standards and results
- Directed staff clearly and used time effectively to get things completed
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Operated a 15 million business
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Hospitality Manager
Buffalo Wild Wings
11.2019 - 03.2020
- Focus on the guest experience from the FOH
- Working hand in hand to take care of the guest from the door to when they leave
- 60 staff members under me directly
- Driving sales increase of 1.5% vs budget
- Pushing money to bottom line through declining budget.
Culinary Manager
Buffalo Wild Wings
10.2018 - 11.2019
- Running operations of $5m kitchen
- Direct 22 staff members under me
- Focused on declining budget, great written schedules and driving sales towards $5.5m.
- Lowered restaurant costs by 3% through creative ingredient sourcing and food waste efficiency.
Sous Chef
Mitchell’s Fish Market
07.2017 - 10.2018
- Ran operations behind the Executive Chef
- Dealt with daily declining budgets
- Designed, developed and executed menu’s, quality control, and seasonal specials
- Fabricated fresh fish daily; assisted and contributed with the coordination of events in our private dining room; dealt with multiple vendors by ordering on a daily basis.
Culinary Manager
Bonefish Grill
10.2016 - 07.2017
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Efficiently resolved problems daily food; monitored menu specs, controlled daily fresh quality food ordering and fabricated fresh fish and whole chickens.
Regional Area Culinary Manager
Olive Garden
12.2013 - 10.2016
- Traveled and mentored struggling culinary managers; worked with cost controls and culture building
- Partnered with Operational Director (OD) to identify operational gaps in below restaurants.
- Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
Education
Business Administration & Finance
Lafayette Jefferson High School
2003
Skills
- Organizational leadership
- Customer relations specialist
- P&L Management
- Expense reports
Timeline
Operations Manager
AVI Foodsystems
08.2022 - Current
Assistant General Manager
O’Charley’s
10.2020 - 08.2022
Assistant General Manager
Buffalo Wild Wings
03.2020 - 10.2020
Hospitality Manager
Buffalo Wild Wings
11.2019 - 03.2020
Culinary Manager
Buffalo Wild Wings
10.2018 - 11.2019
Sous Chef
Mitchell’s Fish Market
07.2017 - 10.2018
Culinary Manager
Bonefish Grill
10.2016 - 07.2017
Regional Area Culinary Manager
Olive Garden
12.2013 - 10.2016
Business Administration & Finance
Lafayette Jefferson High School
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