Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Gary D. Sullivan

Gary D. Sullivan

Smyrna,DE

Summary

Experienced and dedicated Clinical Coordinator with a proven track record in home health services and hospital departments. Highly proficient in accurately and efficiently handling administrative tasks related to patient care. Provides exceptional support to nurses, doctors, and medical personnel. Ensures the utmost confidentiality of patient files. Committed to being an integral part of a medical center. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Clinical Coordinator

Trinity Health
Springfield, Pa
08.2015 - Current
  • Responsible for processing and entry of all home care referrals, insurance information, and service requests for Mercy Home and Community Health Services into the agency's Electronic Medical Record.
  • Ensures the verification of medical referrals with integrity, accuracy, and completeness before processing.
  • Verifies and documents correct and appropriate transmission of documents through outbound calls to physicians and patients.
  • Manages the task of conducting daily reports effectively.
  • Confirms the accuracy and validity of patient health insurance coverage.

Sales Associate

K&G Clothing Store
Springfield, Pa
10.2015 - 01.2017
  • Managed store opening and closing procedures, addressing customer service matters and ensuring cash control operations
  • Greeted and offered assistance to customers upon their arrival.
  • Processed payments by totaling purchases and processing various forms of payment including checks, cash, and credit cards from store or outside vendors.
  • Contributed to team effort by accomplishing related results as needed.

Customer Service Representative

Independence Blue Cross
Philadelphia, Pa
06.2013 - 09.2015
  • Excellent customer service, surpassing expectations and fostering lasting loyalty and trust with members.
  • Addressed and resolved email and phone inquiries promptly and accurately.
  • Collaborated with upper management to implement effective strategies for enhancing customer satisfaction.
  • Enhanced customer satisfaction through proactive follow-up calls to repeat customers.
  • Successfully trained in multiple systems and lines of business.
  • Proven expertise in handling claims, enrollment, billing, and web portal inquiries.

Sales Associate/Event Coordinator

CLC Book Center
Philadelphia, Pa
04.2011 - 06.2013
  • Executes opening and closing store procedures
  • Provides high level of customer service implementing store standards
  • Provides reception and answer queries via walk –in, telephone, email and electronic communications
  • Assists with Book and Music buying
  • Organizes book and CD signing
  • Informs buyers and shippers/receivers of inventory levels, pricing issues as well as processing bill payments.

Executive Assistant

Ivory Jenkins Ministries, Inc.
Philadelphia, PA
01.2008 - 06.2010
  • Effectively managed and maintained schedules of executives.
  • Conducted analysis of incoming memos and submissions to strategize distribution.
  • Opened, sorted, and distributed incoming correspondence such as faxes and email.
  • Maintained organized and efficient record-keeping system for corporate documents, records, and reports.
  • Performed general office duties including record maintenance, filing, and organizing meetings.
  • Organized executive travel and hotel arrangements.

Teacher’s Aide/Cook

Peace of Mind Childcare
Trenton, NJ
09.2007 - 06.2008
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts
  • Sanitized toys and play equipment
  • Coordinate and supervise daily meal plans
  • Cooked and prepped the meal and cooking activities
  • Observed and monitored food preparation to ensure proper sanitation.

Education

High School Diploma -

Dover High School
Dover, DE
01.2005

Skills

  • Good Communications
  • Advanced Computer Knowledge
  • People Oriented
  • Self Motivated
  • Multi-Tasking
  • Dependable & Reliable
  • Great Customer Service
  • Works well within a team or independently
  • Patient records administration
  • HIPAA Compliance
  • Care Quality Assessments
  • Clinical Documentation

References

Professional and Personal References Available Upon Request

Timeline

Sales Associate

K&G Clothing Store
10.2015 - 01.2017

Clinical Coordinator

Trinity Health
08.2015 - Current

Customer Service Representative

Independence Blue Cross
06.2013 - 09.2015

Sales Associate/Event Coordinator

CLC Book Center
04.2011 - 06.2013

Executive Assistant

Ivory Jenkins Ministries, Inc.
01.2008 - 06.2010

Teacher’s Aide/Cook

Peace of Mind Childcare
09.2007 - 06.2008

High School Diploma -

Dover High School

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Gary D. Sullivan