Gary Don Hightower

• Confidently managed overall operation of facility, including financial management, quality assurance, patient care, safety risk management, employee satisfaction, and facility maintenance.
• Devised and implemented processes and procedures to streamline operations
• Developed effective improvement plans in alignment with goals and specifications
• Created and managed project plans, timelines and budgets

• Primarily responsible for management of Administrators in seven skilled nursing facilities throughout Oklahoma
• Responsible for achieving company goals and census growth, employee relations, and ensuring that company policies and standards were being met at each facility
• Increased census at 5 of seven buildings, was able to place DON’s and Administrators in all facilities
• Four of buildings had become profitable.

• Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large
• Established and maintained systems that safely met residents' needs
• Analyzed patient and family feedback to identify opportunities and areas for improvement
• Supervised and evaluated practices of nursing, dietary, business office, housekeeping, laundry service, maintenance and other personnel and implemented changes to better quality of life of residents
• Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations
• Monitored staffing patterns and hours for efficiency and made changes when necessary.

Evaluated facility’s annual budget and conducted monthly reviews to ensure finances were being properly allocated and spending was within budget

• Analyzed patient and family feedback to identify opportunities and areas for improvement
• Supervised and evaluated practices of nursing, dietary, clerical, housekeeping, laundry service, maintenance and other personnel and implemented changes to better quality of life of residents

• Provided thorough supervision for day-to-day operations of facility
• Reviewed customer survey information to prioritize areas of improvement
• Evaluated facility's annual budget and conducted monthly reviews to ensure finances were being properly allocated and spending was within budget
• Census was at 56 the day I started, achieved and maintained census in upper 70's to low 80's
• Have no cases of COVID-19 in residents or staff

• Facility became Five Star under my leadership
• Reviewed customer survey information to prioritize areas of improvement
• Evaluated facility's annual budget and conducted weekly reviews to ensure finances were being properly allocated and spending was within budget
• Supervised and evaluated practices of nursing, dietary, clerical, housekeeping, laundry service, maintenance and other personnel and implemented changes to better quality of life of residents
• Established and oversaw implementation of effective budgeting and accounting system that improved efficiency and reduced costs
• Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations
• Confidently managed overall operation of facility, including financial management, quality assurance, patient care, safety risk management, employee satisfaction, and facility maintenance.

• Increased hospice census 440 % in one year
• Hospice was losing 20 to 25 thousand dollars a month to making a profit of 10 thousand dollars a month in one year
• Designed a web page, and Facebook page and used both for marketing to community
• Created print and radio marketing campaigns
• Recorded radio ads myself
• Wrote new Volunteer Handbook and Training Manual
• Wrote new Employee Handbook
• Wrote new Patient Referral Materials
• Wrote new Patient Handbook.