Summary
Overview
Work History
Education
Skills
Technical Skills
References
Timeline
Generic

Gary Grenier

Hebron,ME

Summary

Experienced and innovative Information Technology (IT) Manager with 15+ years’ experience in installing servers and workstations, managing teams, working with users. Proven expertise in technical support, maintaining documentation, and configuring computer systems and software.

Overview

25
25
years of professional experience

Work History

Full-Time IT Manager

SML (USA) Inc.
01.1999 - 09.2023
  • Researched and recommended IT-related vendors and products
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Managed backup and recovery of data assets to safeguard system availability.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Used ticketing systems to manage and process support actions and requests.

Education

Associates Degree of Computer Electronics -

Northern Maine Vocational Technical Institute
Presque Isle, ME

Skills

  • Project Management
  • Troubleshooting
  • PC Maintenance
  • Software Installation
  • Technical Support
  • Employee Training
  • Attention to Detail
  • Interpersonal Skills

Technical Skills

  • Windows Operating Systems
  • Mac OS
  • Microsoft Office Suite
  • Microsoft Exchange
  • SharePoint
  • Active Directory
  • Jira
  • SmartSheet
  • Lotus Domino Server

References

References are available on request.

Timeline

Full-Time IT Manager

SML (USA) Inc.
01.1999 - 09.2023

Associates Degree of Computer Electronics -

Northern Maine Vocational Technical Institute

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Gary Grenier