Gary Jones
Fremont,OH
Summary
Customer-centric professional with extensive experience in direct and indirect customer support roles. Proficient in impactful communication and empathetic conflict resolution, guaranteeing customer satisfaction through dedicated service and effective problem-solving.
Overview
27
27
years of professional experience
Work History
Machinist
Norfolk Southern
Bellevue, OH
01.2005 - Current
- Mechanic and maintainer of large locomotive fleet
- Performed preventative maintenance and executed light and heavy repairs of locomotives in the shop and on-site.
- Worked safely for nearly 20 years in a dangerous and safety sensitive environment
- Communicated and coordinated with coworkers and management the status of repairs and needed parts and support
- Utilized various computer applications to streamline parts ordering and task management for locomotive maintenance.
Universal Banker
UsBank
Sandusky, OH
04.2003 - 01.2005
- Assisted customers with account inquiries and transactions efficiently.
- Educated clients on banking products and services, improving their understanding and engagement.
- Processed loan applications and conducted preliminary credit assessments, facilitating informed lending decisions.
- Managed cash transactions and ensured compliance with regulations.
- Collaborated with team members to enhance customer service experience, contributing to overall customer satisfaction.
- Conducted financial transactions using banking software systems effectively.
- Supported branch operations through inventory management and compliance checks.
On-Site Employment Coordinator
The Reserves Network
Fremont, OH
01.1999 - 04.2003
- Collaborated with department heads to identify staffing needs and develop recruitment plans accordingly.
- Streamlined recruitment process by managing applicant tracking system.
- Facilitated effective communication between candidates and employers during hiring process.
- Promoted organization's brand and recruited potential candidates at career fairs.
- Ensured compliance with federal, state and local employment laws.
- Managed employee relations issues such as grievances or disciplinary actions in a timely manner.
Education
Locomotive Maintenance
Norfolk Southern
McDonough, GA04-2005
High School Diploma -
Sandusky High School
Sandusky, Ohio06-1991
Skills
- Parts ordering
- Order processing
- Data entry accuracy
- Document control
- Effective communication
- Team collaboration
- Time management
- Problem solving
- Conflict resolution
- Customer relationship management
- Office equipment proficiency
- Administrative support
- Active listening
- Empathy and patience
- Cultural awareness
- Communication skills
Timeline
Machinist
Norfolk Southern
01.2005 - Current
Universal Banker
UsBank
04.2003 - 01.2005
On-Site Employment Coordinator
The Reserves Network
01.1999 - 04.2003
Locomotive Maintenance
Norfolk Southern
High School Diploma -
Sandusky High School