Gary M. Smallwood
Oviedo,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Group Lead
Ribbon Assembly, Tri-Tech Electronics
Orlando, Florida
01.2015 - Current
- Trained and managed the production of ribbons for the PAC-3 and the PAC-3 MSE (-1 & -2) for Lockheed Martin.
- Implemented improved initiatives to optimize safety and quality.
- Communicated objectives and implementation tactics to meet organizational goals.
- Coached and developed direct reports to lead problem-solving activities.
- Kept areas clean, neat and inspection-ready to comply with product guidelines.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Worked with engineers to create MPPs, SMPs, and First Articles
- Filled in various positions to assure schedules were met in a timely manner
- Worked with other group leaders to identify and resolve issues between teams.
- Troubleshot and resolved workflow issues by collaborating and communicating openly with other groups.
YSA Customer Service Representative
Aon Hewitt
Orlando, Florida
01.2014 - 01.2015
- Received inbound calls assisting retirees with HRA, FSA, claims, and plan provisions while communicating problems with solutions to other employees though an internal messaging system
- Read and followed detailed instructions within CS Pro for variety of companies and different plan provisions to maximize enrollments
- Managed HIPPA and financially sensitive information
- Maintained high level of enrollments/assessments while assisting co-workers
- Performed top of training class in tests scores.,
- Researched client plan provisions internally and assisted co-workers in explaining them to retirees
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Certified Production Technician (CPT) Licensed Real Estate Agent Passed the Life -
Valencia College
01.2015
Florida Technical College
Skills
- Punctual and Reliable
- Teamwork and Communication
- Issue Resolution
- Positive Attitude
- Computer Skills
- Behavioral Guidance
- Strong Work Ethic
- Attention to Detail
- Following Instructions
- Customer focused with great problem solving skills
Timeline
Group Lead
Ribbon Assembly, Tri-Tech Electronics
01.2015 - Current
YSA Customer Service Representative
Aon Hewitt
01.2014 - 01.2015
Certified Production Technician (CPT) Licensed Real Estate Agent Passed the Life -
Valencia College
Florida Technical College
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