Gary McCready
Honolulu
Summary
Dynamic small business owner with extensive experience in customer relations and operations management. Successfully led Tacolicious, enhancing customer satisfaction through feedback implementation. Proven track record in managing fleet accounts at Pasadena Transmissions, optimizing resource allocation, and mentoring teams. Strong sales skills complemented by effective verbal communication and relationship-building abilities.
Overview
37
37
years of professional experience
Work History
Owner
Tacolicious
01.2005 - 10.2012
- Owned and managed a popular food truck serving multiple locations island wide. Oversaw budgeting, supply management and storage, as well as food and safety compliance.
- Managed inventory systems to track supplies and reduce waste effectively.
- Implemented customer feedback processes to improve product offerings and satisfaction.
- Trained staff on best practices in customer service and product knowledge.
- Maintained good customer relations that grew a loyal client base. This resulted in a successful and profitable business I enjoyed until I temporarily moved off island.
Sales & Service Manager
Art Carr Transmissions
03.1997 - 11.1999
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored team members to enhance product knowledge and sales techniques.
- Implemented process improvements that increased operational efficiency and reduced wait times.
- Analyzed sales data to identify trends, driving targeted marketing strategies for service promotions.
Owner/Operator
Pasadena Transmissions
10.1975 - 08.1997
- Owned, managed and maintained Pasadena’s largest transmission specialist repairs facility.
- Acquired and maintained large fleet accounts for City and Federal agencies in Pasadena as well as Souther California Gas Co, Cal Tech, Jet Propulsion Laboratories, Hertz, Avis and others. This required an extremely organized, honest and well-planned business model I was able to run for decades.
- Developed strategic plans to optimize resource allocation and improve operational efficiency.
- Mentored junior managers, fostering professional growth and enhancing team performance.
- Accomplished multiple tasks within established timeframes.
Expert Witness, Auto Repair Fraud
Pasadena Superior Court
06.1980 - 06.1995
- I gave sworn testimony to the court system regarding my findings when investigating auto repair fraud cases. This required impeccable credentials and a superior knowledge of the subject.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal communication
Timeline
Owner
Tacolicious
01.2005 - 10.2012
Sales & Service Manager
Art Carr Transmissions
03.1997 - 11.1999
Expert Witness, Auto Repair Fraud
Pasadena Superior Court
06.1980 - 06.1995
Owner/Operator
Pasadena Transmissions
10.1975 - 08.1997