AppFolio
Gary Michael Mocek
Dublin,OH
Summary
Results-driven leader with a proven track record of developing strategic partnerships, overseeing personnel, and implementing tactical plans to drive operational success. Skilled in fostering collaboration, optimizing team performance, and executing initiatives that enhance efficiency and growth. Adept at problem-solving and decision-making to achieve organizational objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Birge and Held
03.2025 - Current
- Oversee Multi-Site facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Successfully manage Multi-Site budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improve customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implement cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Improve Multi-Site financial efficiency by analyzing budgetary data and identifying areas for cost reduction.
- Facilitate cross-department communication to ensure consistent understanding of budgetary goals and constraints.
- Assist Multi-Site in the preparation of annual budgets, working closely with department heads to gather necessary information.
- Plan and execute events and marketing programs to increase qualified prospects.
- Provide actionable insights through detailed analysis of complex datasets, driving property improvements.
- Contribute to the development and implementation of resident retention programs, resulting in increased lease renewals and overall satisfaction.
Multi-Site Community Manager
Birge and Held
07.2024 - 03.2025
- Streamlined property management processes for increased efficiency and cost savings.
- Collaborated with leasing to develop successful sales techniques, resulting in higher lease conversion rates.
- Oversaw maintenance to ensure timely completion of work orders and upkeep of properties.
- Improved resident satisfaction by addressing concerns promptly and providing exceptional customer service.
- Developed marketing strategies to attract prospective tenants and drive occupancy rates.
- Conducted regular property inspections to maintain safety standards and address potential issues proactively.
- Established strong relationships with local businesses to create partnerships benefiting both residents and the surrounding community.
- Monitored market trends to establish competitive rental rates while maintaining profitability for owners.
- Implemented innovative resident retention programs that fostered a strong sense of community across multiple sites.
- Reviewed monthly financial statements to identify areas for improvement or growth opportunities within the portfolio of managed properties.
- Managed capital improvement projects, enhancing property value and curb appeal for residents.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Multi-Site Assistant Community Manager
Birge and Held
10.2023 - 07.2024
- Aided in the timely resolution of on-site issues by effectively communicating concerns to appropriate personnel and assisting with corrective actions.
- Promoted adherence to site-specific policies by consistently demonstrating exemplary behavior as a member of the construction team.
- Supported cost-saving initiatives through effective resource allocation and waste reduction strategies during construction projects.
- Assisted with site measurements, calculations, and data collection for accurate project progress reporting and budget tracking.
- Increased efficiency of document management processes with thorough organization, archiving, and retrieval systems for site-related paperwork.
- Contributed to a well-maintained worksite by participating in clean-up activities, ensuring a safe and organized environment for all team members.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Collected rental payments from residents and kept records of delinquent accounts.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
- Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
Business Development Executive / Property Manager
LPG Management
08.2022 - 08.2023
- Investigated and resolved any resident complaints.
- Attracted residents by advertising vacancies and personally showed units to potential renters.
- Maintained building systems by working with maintenance services and supervised repairs.
- Established rental rates by surveying local rental rates and calculated overhead costs.
- Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
- Prepared LPG Management annual budget, scheduled expenditures and collected monthly rent from tenants.
- Communicated effectively with owners, residents and on-site associates.
- Promoted positive company and owner relationships through proactive attention to concerns.
- Analyzed and evaluated monthly and quarterly financial statements.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Generated professional networks by engaging in professional, industry and government organizations.
- Administered operations to handle needs of more than 120 tenants across more than 275 property units
Managing Director/Property Manager
LaPlante Real Estate
11.2019 - 08.2022
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
- Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
- Worked closely with organizational leadership team to strategically affect direction of operations.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Recruit entry-level agents with high growth potential via cold calling, emailing, networking events, or other forms of communication to round out our real estate sales team.
- Manage company-wide hiring process, make recommendations to hiring managers based on who applied to be best fit for our team and culture, and follow up with candidates who are not selected.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Devised processes to boost long-term business success and increase profit levels.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Established performance goals for each department and provided feedback on methods for reaching those milestones.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Collected confidential financial information from clients to construct comprehensive financial plans.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Assisted with creation of marketing strategy and advertising initiatives used to promote company to community members.
Business Development Director
National Asset Protection Agency
01.2013 - 03.2019
- Oversee Multi-Site facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Successfully manage Multi-Site budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improve customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implement cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Improve Multi-Site financial efficiency by analyzing budgetary data and identifying areas for cost reduction.
- Facilitate cross-department communication to ensure consistent understanding of budgetary goals and constraints.
- Assist Multi-Site in the preparation of annual budgets, working closely with department heads to gather necessary information.
- Plan and execute events and marketing programs to increase qualified prospects.
- Provide actionable insights through detailed analysis of complex datasets, driving property improvements.
- Contribute to the development and implementation of resident retention programs, resulting in increased lease renewals and overall satisfaction.
Education
Bachelors - Psychology
University of Toledo
Toledo, OH04.2011
Associate of Business - Business Management
Macomb Community College
Warren, MI2006
High School Diploma -
East Detroit High School
Eastpointe, MI06.2005
Skills
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Staff management
- Staff development
- Financial planning and budgeting
- Resident retention strategies
- Logical reasoning
- Innovative thinking
- Critical thinking proficiency
- Relationship building
- Operations management
Accomplishments
- Supervised team of 150 staff members
- Managed 870 units at a single time
- Maintained consistent Delinquency under 3%
- Promoted from Asst. Manager, to Multi-Site Manager to Operations Manager during my current tenor with Birge and Held.
- Resolved product issue through consumer testing
- Facilitated the firm's smooth transition to a paperless system
- Implemented CRM and capture strategy
- Won the President's Circle Real Estate Agent Award in 2021, 2022 and 2023
- Ohio Realtor Leadership Academy Graduate, Class of 2023
Certification
- Business Management Certificate - 2006
- Licensed Realtor - 2019 - Current
- Women’s Council of Realtors - Membership Director 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Humane Society
- Columbus Apartment Association
- National Realtor Association
- Columbus Realtors
- Rainbow Alliance for Realtors
- Women's Council of Realtors
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionPaid time off4-day work weekCareer advancementQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Software
Real Page
Zillow
Microsoft
Safari
BoomTown
Languages
English
Native or Bilingual
ASL
Professional Working
Interests
Traveling and Cultural Exploration
Public Speaking
Photography
Content Creation
Mentoring and Coaching
Timeline
Operations Manager
Birge and Held
03.2025 - Current
Multi-Site Community Manager
Birge and Held
07.2024 - 03.2025
Multi-Site Assistant Community Manager
Birge and Held
10.2023 - 07.2024
Business Development Executive / Property Manager
LPG Management
08.2022 - 08.2023
Managing Director/Property Manager
LaPlante Real Estate
11.2019 - 08.2022
Business Development Director
National Asset Protection Agency
01.2013 - 03.2019
Bachelors - Psychology
University of Toledo
Associate of Business - Business Management
Macomb Community College
High School Diploma -
East Detroit High School
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