Gary O. Moore Jr
5518 Alicia Avenue Olivehurst,CA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Digital Printer Operator II
Office State Of Publishing
08.2024 - Current
- Trained new team members on proper use of digital printing equipment, fostering a collaborative work environment.
- Implemented new software to streamline workflow, increasing overall productivity within the department.
- Improved overall sustainability efforts by implementing eco-friendly practices in the disposal of used ink cartridges and recycling paper waste.
- Managed inventory of supplies, ensuring timely reordering and minimal waste.
- Proofed all job orders, securing client approval prior to production.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
Delivery Courier
Self-employeed
04.2023 - Current
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Handled receipt, storage, identification and delivery of products for clients.
Program Technician II (Service Center Rep)
Covered California
01.2023 - 05.2023
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Boosted customer retention by promptly handling complaints and providing appropriate solutions.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Verified insurance eligibility and coverage for patients.
- Handled customer service inquiries in person, via telephone and through email.
- Resolved billing inquiries and disputes in timely fashion.
Lead Landscape Maintenance Worker
Department Of Transportation
05.2017 - 12.2022
- Enhanced overall landscape appearance by performing regular maintenance tasks such as mowing, trimming, and weeding.
- Improved client satisfaction by providing professional and timely landscape services tailored to their specific needs.
- Performed seasonal clean-ups efficiently, preparing properties for changing weather conditions throughout the year.
Program Technician II
Employment Development Department
12.2020 - 12.2022
- Provides technical assistance and customer education regarding UI Online and UI BPO, log-in, navigation, and browser/display issues, as well as processing requests for password resets and to send username.
- Troubleshoots technical registration issues for UI Online and BPO related to error messages received, including the escalation of technical errors for additional research and resolution.
- Enhanced customer satisfaction by efficiently troubleshooting and resolving technical issues for computer users.
- Claim Related Telephone and Electronic Advisories: Using the knowledge and application of detailed regulations, policies and procedures provides assistance to UI claimants by answering general UI Claim related questions.
- Other duties as assigned.
Office Technician
Employment Development Department
06.2020 - 12.2020
- Technical Telephone and Electronic Advisories: Provides technical assistance and customer education regarding UI Online and UI BPO, log-in, navigation, and browser/display issues, as well as processing requests for password resets and to send user name.
- Troubleshoots technical registration issues for UI Online and BPO related to error messages received, including the escalation of technical errors for additional research and resolution.
- Claim Related Telephone and Electronic Advisories: Using the knowledge and application of detailed regulations, policies and procedures provides assistance to UI claimants by answering general UI Claim related questions.
- Assisted customers with password resets and account management tasks while maintaining strict adherence to security protocols.
Custodian I
Department Of General Services
04.2015 - 04.2017
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Education
Computer Information Science
American River College
Sacramento, CA05.2026
Skills
- Technical Documentation
- Application support
- Customer service expert
- Desktop support
- Inbound and Outbound Calling
- Administrative support
- Medical terminology knowledge
- MS Office
Timeline
Digital Printer Operator II
Office State Of Publishing
08.2024 - Current
Delivery Courier
Self-employeed
04.2023 - Current
Program Technician II (Service Center Rep)
Covered California
01.2023 - 05.2023
Program Technician II
Employment Development Department
12.2020 - 12.2022
Office Technician
Employment Development Department
06.2020 - 12.2020
Lead Landscape Maintenance Worker
Department Of Transportation
05.2017 - 12.2022
Custodian I
Department Of General Services
04.2015 - 04.2017
Computer Information Science
American River College
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