Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gary T Johnson

AUSTIN,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Randalls
06.2007 - 08.2012
  • Created and maintained detailed database to develop promotional sales.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cross-trained and provided backup support for organizational leadership.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Maintained up-to-date knowledge of product and service changes.
  • Contributed positively to the team dynamic by offering assistance to colleagues when needed and celebrating their successes.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Assisted team members in improving their performance through constructive feedback and sharing best practices.
  • Processed debit and credit card and electronic check payments.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Investigated and resolved accounting, service and delivery concerns.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Trained new personnel regarding company operations, policies and services.

Customer Service

Progressive Auto Insurance
04.2003 - 11.2006
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed strong communication and organizational skills through working on group projects.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Resolved problems, improved operations and provided exceptional service.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Education

No Degree - Business

University of Texas At Austin
Austin, TX

No Degree - Liberal Arts And General Studies

Austin Community College
Austin, TX

High School Diploma -

Westlake High School
Austin, TX
06.1982

Skills

  • Order and Refund Processing
  • Product and service knowledge
  • Understanding Customer Needs
  • Clerical Support
  • Service standard compliance
  • Customer Education
  • Calm and Professional Under Pressure
  • Training development aptitude
  • Active Listening
  • Problem-solving abilities
  • Billing Adjustments and Refunds
  • Customer Data Confidentiality
  • Spreadsheets
  • Relationship Building
  • Filing
  • Paperwork Processing
  • POS systems expert
  • Professional telephone demeanor
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Documentation
  • Recordkeeping strengths
  • Building rapport
  • Employee Coaching

Timeline

Customer Service Representative

Randalls
06.2007 - 08.2012

Customer Service

Progressive Auto Insurance
04.2003 - 11.2006

No Degree - Business

University of Texas At Austin

No Degree - Liberal Arts And General Studies

Austin Community College

High School Diploma -

Westlake High School
Gary T Johnson