Charleena Cox
Business Manager
Melbourne,FL
Summary
I have an established history of progressive thinking and long-range planning within my career. I have successfully developed and optimized provided resources to reach organizational goals and accomplishments. My approach is simply based on collaboration, encouragement, facilitation with guidance, and the furtherance of development with effective teamwork. I obligate myself and my team members to the successful achievement of developed goals. I am committed to task demands while being held accountable for those results. I strive to provide and participate in professional development opportunities for myself and team members while capitalizing on each team member's professional and personal assets.
Overview
10
10
years of professional experience
Work History
Business Manager/ARGC
AMIkids Space Coast
07.2025 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
Police Records Supervisor
City of Melbourne Police Department
06.2024 - 07.2025
- Reduced errors in data entry by implementing quality control measures and providing feedback to team members.
- Fostered positive relationships with external agencies such as courts and other law enforcement organizations, facilitating efficient information exchange.
- Streamlined data retrieval processes for faster response times to information requests.
- Trained new staff members in proper documentation procedures, ensuring consistent and accurate recordkeeping.
Director of Human Resources
City of Palm Bay
11.2015 - 07.2025
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Oversaw benefits administration, ensuring compliance and cost-effectiveness of offerings.
- Developed comprehensive employee training programs, resulting in a more skilled workforce.
- Established performance management systems to align individual goals with organizational objectives.
Skills
Analytical thinking
Employee management
Project management
Customer service
Financial management
Documentation and reporting
Decision-making
Customer relationship management
Employee motivation
Documentation proficiency
Cross-functional collaboration
Operational leadership
Education
MBA - Business Administration
University of Phoenix
Tempe, AZBachelor of Science - Business Management
University of Phoenix
Tempe, AZTimeline
Business Manager/ARGC
AMIkids Space Coast
07.2025 - Current
Police Records Supervisor
City of Melbourne Police Department
06.2024 - 07.2025
Director of Human Resources
City of Palm Bay
11.2015 - 07.2025
Bachelor of Science - Business Management
University of Phoenix
MBA - Business Administration
University of Phoenix
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