Gary Woodard
Summary
Business professional dedicated to success through best-in-class execution.
Overview
12
12
years of professional experience
Work History
Contact Center Operations
DMD Ventures South LLC
Atlanta, GA
01.2021 - Current
- Enhanced customer interaction
- Enhanced operational efficiency
- Ensured adherence to quality protocols
BPO Client Service Operations
Chime Solutions LLC
Atlanta, GA
01.2016 - 01.2020
- BPO Customer Service.
- SOW | SLA agreements.
- Team management and development.
- Workforce Management.
Omni-Channel Sales | Customer Service Transformation
Accenture Management Consulting
Atlanta, GA
01.2015 - 01.2016
- Provided consulting services at client locations.
- Identified sales and service opportunities.
- Client engagement.
National Sales Support | Service Center Performance Improvement | RFP Unit
Allstate Benefits / National Accounts
Jacksonville, FL
01.2014 - 01.2015
- Voluntary Benefits RFP/RFI response.
- Delivered an 18% increase in On-Time processing.
- National Sales Support.
Customer Service Operations – (Contractor)
OptumRx
Jacksonville, FL
01.2013 - 12.2013
- Managed and supervised day-to-day operations.
- Achieved 20% higher First Call Resolution.
- Achieved a 25% decrease in operational cost.
Education
MBA - Management & Marketing
Clark-Atlanta University
Atlanta, GAB.S. - Business Administration Management & Marketing
Wilberforce University
Xenia, OHSkills
- BPO Call Center
- Customer Support
- Client Relationship
- Customer Service Operations
- Customer Experience
- Sales
Software
- MicroSoft Office Suites
- Salesforce
- Nice | CxOne | Incontact
- ADP | PayChex
Timeline
Contact Center Operations
DMD Ventures South LLC
01.2021 - Current
BPO Client Service Operations
Chime Solutions LLC
01.2016 - 01.2020
Omni-Channel Sales | Customer Service Transformation
Accenture Management Consulting
01.2015 - 01.2016
National Sales Support | Service Center Performance Improvement | RFP Unit
Allstate Benefits / National Accounts
01.2014 - 01.2015
Customer Service Operations – (Contractor)
OptumRx
01.2013 - 12.2013
MBA - Management & Marketing
Clark-Atlanta University
B.S. - Business Administration Management & Marketing
Wilberforce University
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