Garza Garza
Mesquite,TX
Summary
Results-oriented Assistant Branch Manager with extensive 6 years of experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs.
Overview
21
21
years of professional experience
Work History
Assistant Branch Manager/Head Teller
First Convenience Bank
08.2018 - Current
- Monitored daily operations and supported Branch Manager in necessary duties.
- Provided bank leadership in absence of branch manager.
- Supervised all branch team members and provided management with suggestions regarding performance assessments.
- Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responsible of vault and ordering cash to insure cash is available for branch operations
- Lead teller
Teller Manager
PLS Financial Services
01.2004 - 02.2011
- Researched and resolved customer issues
- Interviewed and hired teller candidates to promote adequate staff coverage during operating hours.
- Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
- Adhered to financial services security and audit procedures.
- Trained employees on cash drawer operation.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Vault Teller
Education
High School Diploma -
Bryan Adams High School
Dallas, TX08.1998
Skills
- Dependable
- Multi-tasking ability
- People-oriented
- Excellent work ethic
- Reliable
- Excellent time management skills
- Staff management
- Excels in team leadership
- Account retention
- Audit monitoring
- Account collections
- Client relationship management
- Regulatory compliance
- Employee training
- Excellent communication skills
- Account analysis expertise
Timeline
Assistant Branch Manager/Head Teller
First Convenience Bank
08.2018 - Current
Teller Manager
PLS Financial Services
01.2004 - 02.2011
High School Diploma -
Bryan Adams High School
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