Gasky Joseph
Lewisville
Summary
Reliable professional moving into IT support with a strong background in customer service and team leadership. Comfortable troubleshooting basic hardware, software, and user issues. Known for composure, communication, and keeping operations on track. Building technical skills toward a long-term career in IT and cybersecurity.
Overview
13
13
years of professional experience
Work History
Supervisor
Guardian Risk Management
06.2015 - 05.2024
- Oversaw team operations and applied policies that improved accuracy and efficiency
- Managed schedules, performance, and customer satisfaction across multiple accounts
- Resolved client issues quickly and maintained strong working relationships
- Trained and mentored staff on procedures and safety protocols
- Used digital reporting systems and communication tools for daily operations
Site Supervisor / Bouncer
Supreme Academy Security
03.2011 - 05.2024
- Led onsite teams, checked credentials, and enforced access policies
- Used surveillance and reporting software to monitor activity and document incidents
- Responded to emergencies and supported medical staff when required
- Delivered consistent customer service and conflict resolution in fast-paced environments
Education
High School Diploma -
Skills
- Technical: Windows 10/11, Microsoft 365, Basic Hardware Troubleshooting, Email Support, Basic Network Support
- Tools: Reporting systems, Communication platforms, Surveillance and incident-reporting software
- Soft Skills: Customer Service, Conflict Resolution, Training, Team Leadership, Process Improvement, Time Management
- Staff discipline
- Staff development
- Analytical thinking
- Public speaking
- Teamwork and collaboration
- Problem-solving abilities
- Disaster recovery planning
Websites
Timeline
Supervisor
Guardian Risk Management
06.2015 - 05.2024
Site Supervisor / Bouncer
Supreme Academy Security
03.2011 - 05.2024