Gaspar Alonzo
chula vista,ca
Summary
I am a automobile Service Advisor Specialist (12 years) with a combined 26 years of experience in Car Sales, Parts Management and Parts counter sales with exceptional people skills, desires a challenging role in new automobile brand and company.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Service Advisor
south bay volkswagen
National City, US
03.2016 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Promptly responded to customer inquiries via phone, email or in person.
- Participated in ongoing training activities related to automotive technology advancements.
- Handled telephone inquiries regarding appointments and work in process.
- Answered phone calls and responded to questions and concerns.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Researched coverages under warranties and determined requirements for coverage.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Collected deposits or payments and arranged for billing.
Service Advisor
Volvo of San Diego
San Diego, US
03.2009 - 02.2016
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
Parts Manager
South County Volvo
National City, US
04.2007 - 02.2009
- Developed and maintained positive working relationships with vendors.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Analyzed pricing trends to optimize cost savings.
- Prepared documents for ordering parts, supplies, and equipment.
- Coordinated delivery schedules for incoming orders.
- Maintained records of all orders placed, received, and shipped.
- Ensured accuracy in order processing and invoicing procedures.
- Provided technical advice on the selection of replacement parts.
- Conducted monthly audits of inventory control systems.
- Created reports to track inventory usage and performance metrics.
- Resolved customer inquiries related to part availability or quality issues.
- Trained new staff members on proper parts handling techniques.
- Inspected returned parts for damage before restocking shelves.
- Monitored stock levels regularly to avoid backorders or shortages.
- Collaborated with other departments to ensure timely deliveries.
- Assisted in developing a system for tracking special orders.
- Investigated discrepancies between physical inventories and records.
- Reviewed purchase requisitions to verify accuracy of requested items.
- Updated databases with information about new products or services.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Managed employee schedules and daily assignments.
Parts Counter Person
South County Volvo
National City, US
04.1998 - 04.2007
- Assisted customers with parts selection and ordering.
- Provided technical advice regarding parts and accessories.
- Researched parts availability, pricing and delivery times.
- Verified stock to ensure accuracy of inventory records.
- Maintained cleanliness of the store front area.
- Organized shelves in order to create an efficient working environment.
- Processed customer orders for automotive parts, supplies and tools.
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Utilized computer system to check part numbers, prices, availability and special order items.
- Managed all aspects of purchasing including requisitions, purchase orders, invoices and returns.
- Responded promptly to customer inquiries via telephone, email or chat applications.
- Worked closely with vendors to ensure timely delivery of high-quality products at competitive prices.
- Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
- Maintained accurate records of all transactions including sales receipts, credit card charges and cash payments.
- Performed daily cycle counts on inventory items in order to maintain accurate stock levels.
- Participated in regular staff meetings to discuss new products, promotions and customer feedback.
- Operated forklift equipment safely for loading and unloading purposes.
- Received, examined and reshelved returned parts.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Assisted [Job title] with cycle counting for inventory control.
Education
GED -
Southwestern College
Chula VistaSkills
- Service Estimates
- Price Quoting
- Customer Retention
- Customer Service
- Attention to Detail
- Service Scheduling
- Client Rapport
- Team Collaboration
- Listening Skills
- Complaint Resolution
Certification
- OSHA/KPA requirements and regulations training
Languages
Spanish
Professional
Timeline
Service Advisor
south bay volkswagen
03.2016 - Current
Service Advisor
Volvo of San Diego
03.2009 - 02.2016
Parts Manager
South County Volvo
04.2007 - 02.2009
Parts Counter Person
South County Volvo
04.1998 - 04.2007
GED -
Southwestern College
- OSHA/KPA requirements and regulations training
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