Summary
Overview
Work History
Education
Skills
Languages
Languages
Websites
References
Timeline
Generic

Gaspare Como

Glendale,California

Summary

Organized server with experience Italian restaurant environments. Effective creator of service structures with thoughtful organization. Facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Energetic with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Overview

15
15
years of professional experience

Work History

Server

Casa Ado Venice
Los Angeles, CA
01.2014 - 08.2017
  • Cultivated warm relationships with regular customers
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Bussed and reset tables to keep dining room and work areas clean.

Captain Waiter

Via Alloro
City of Los Angeles, CA
03.2013 - 02.2015
  • Addressed diners' complaints and provided recommendations for resolution
  • Completed restaurant opening and closing functions that included POS report generation
  • Trained and managed dining room staff with diverse service backgrounds
  • Conducted interactive server training exercises that included all aspects of the front of the house.

Captain Waiter

Mr Chow
City of Los Angeles, CA
01.2005 - 03.2013
  • Addressed diners' complaints and provided recommendations for resolution
  • Coordinated dining room staff schedules to provide adequate floor coverage
  • Exhibited expert knowledge of alcoholic beverage service standards, laws, and regulations
  • Maintained an updated inventory of alcoholic beverages and serving supplies
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
  • Completed restaurant opening and closing functions that included POS report generation
  • Trained and managed dining room staff with diverse service backgrounds
  • Conducted interactive server training exercises that included [Type] and [Type] service scenarios
  • Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.

Manager

Cantinella Restaurant
Manhattan, NY
03.2002 - 03.2005
  • Accomplished multiple tasks within established timeframes
  • Onboarded new employees with training and new hire documentation
  • Cross-trained existing employees to maximize team agility and performance
  • Maximized performance by monitoring daily activities and mentoring team members
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Delivered feedback to decision-makers regarding employee performance and training needs
  • Approved regular payroll submissions for employees
  • Applied customer feedback to develop process improvements and support long-term business needs.

Education

Bachelor of Arts - Music

Conservatorio Di Musica Vincenzo Bellini Palermo
Italy, Palermo
02.1996

Skills

  • Food and Beverage Service
  • Transactions and Cash Handling
  • Conflict and Complaint Resolution
  • Warm and Friendly
  • Guest Engagement
  • Safe Food Handling
  • Banquet Coordination
  • Menu presentation
  • Food safety understanding
  • Dining customer service

Languages

  • English
  • Spanish
  • Italian

Languages

English
Professional
Spanish
Professional
Italian
Professional

References

References available upon request.

Timeline

Server

Casa Ado Venice
01.2014 - 08.2017

Captain Waiter

Via Alloro
03.2013 - 02.2015

Captain Waiter

Mr Chow
01.2005 - 03.2013

Manager

Cantinella Restaurant
03.2002 - 03.2005

Bachelor of Arts - Music

Conservatorio Di Musica Vincenzo Bellini Palermo

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Gaspare Como