Summary

Overview

Work History

Education

Skills

Languages

Timeline

Gasthalina Brinache

Orlando

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

years of professional experience

Work History

Licensed Insurance Account Manager

American Exchange

03.2024 - Current

Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Calculated quotes and educated potential clients on insurance options.
Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
FFM Certified
AHIP Certified
Calculated premiums and established payment methods for sales.
Medicare and ACA
Sunfire trained
Work From Home

LICENSED BENEFITS ADVISOR

GoHealth

01.2021 - Current

AEP, SEP , Salesforce, Five9, High call volume, CMS, Medicare supplement & Advantage
AHIP, Making sales goals, Outbound & Inbound calling.
Directed and controlled 401K, medical, dental, and vision benefit packages.
Gathered information about each position and related occupation with employee interviews, field observations, and industry research.
Assisted with design and implementation of various employee benefits programs.
Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
Administered performance-based incentive and bonus plans, encouraging employee excellence.
Researched and analyzed wage, salary and other industry trends.

Patient Access Representative

Orlando Health Cardiology Group

04.2022 - 03.2024

Stayed calm under pressure to and successfully dealt with difficult situations.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Answered incoming calls, scheduled appointments and filed medical records.
Trained new staff on filing, phone etiquette and other office duties.
Insurance Verification
Followed document protocols to safeguard confidentiality of patient records.
Delegating info to and from physicians and patients
Compiled and maintained patient medical records to keep information complete and up-to-date.
HIPAA Compliance

Technical Support Specialist

Asurion

01.2020 - 05.2021

Troubleshoot devices , Sales , Problem Solving, Using Advanced Systems , Customer
Work from home
Service , High Call Volume.
Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Documented support interactions for future reference.
Work from home
Configured hardware and granted system permissions to new employees.
Promoted efficiency among departments with prompt resolution of system issues.
Suggested software and hardware modifications to reduce lag time and improve overall speed.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Education

Associate of Science - Nursing

Rasmussen University

Altamonte Springs, FL

09-2026

ASSOCIATE - General Studies

VALENCIA COLLEGE

ORLANDO, FL

05.2018