Gaston Borelli
Platform Team Lead
East Stroudsburg,PA
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Platform Team Lead
Amelia, An IPsoft Company
Manhattan, NY
07.2018 - Current
- Create Level 2 & Level 3 Standard Operating Procedures documents for IPsoft teams to use in maintaining the 1Desk platform in
order to respond to specific alerts and client requests. - Interact with the Project Managers and assist in developing solutions to meet the client’s needs such as automation, monitoring, and
ticket system integration. - Provide global guidance as the technical expert to PaaS engineers and clients such as explaining product functionality for both users
and technicians. - Develop innovations with the Research and Development (R&D) teams to upgrade and deploy enhancements to IPsoft products
including sending bug reports and implementing solutions.
Platform Engineer
IPsoft Inc.
Chicago, IL
01.2016 - 06.2018
- Led initiatives to automate many manual processes involving installation of services, services restart, reporting, and patching of
operating systems for Linux servers. Also trained employees in those processes. - Implemented monitoring solutions at the server and application level in order to increase visibility into day-to-day operations and
issues. - Resolved Level 2 & Level 3 client requests and outages support needs diligently.
- Engineered and implemented a lifecycle and content management platform to manage a global network of 6,000+ physical and virtual
Linux and Windows servers.
Platform Administrator
IPsoft Inc.
Chicago, IL
01.2015 - 01.2016
- Managed Vmware vSphere/ESX, Apache Tomcat, MySQL and Oracle Databases, LDAP, Load Balancers, puppet, Cassandra, and
Nagios, among other technologies, in order to support very large enterprise clients and internal IPsoft systems. - Served as the technical escalation point for any LINUX/UNIX issues relating to IPsoft and clients’ platforms.
- Functioned as systems administration and monitoring support for LINUX/UNIX Architectures.
- Planned, developed, and administered software test plans to detect and diagnose errors and bugs for the company’s R&D team.
Linux System Administrator
IPsoft Inc.
Chicago, IL
05.2014 - 01.2015
- Served as administrator of Linux/Solaris systems including directory and file modifications, account creation, backups and disaster
recovery procedures through following standard operating procedures (SOP) to ensure system security. - Facilitated troubleshooting of ESX hosts and virtual machines using VMware vCenter Infrastructure.
- Assisted in the development of automatic SOP to prevent Linux and Unix issues.
- Resolved technical issues that were escalated from the IT department.
Operations Analyst
SIX-PAYMENT SERVICES
Oakbrook Terrace, IL
04.2012 - 04.2014
- Provided advanced technical and customer support for credit card servers located in North America, Canada, and Europe.
- Utilized Linux, MySQL, and other networking tools to troubleshoot credit card servers, databases, and network systems.
- Secured credit card information according to PCI-DSS guidelines.
- Established firewalls to ensure compliance with PCI-DSS regulations.
Education
Bachelor of Science - Management Information Systems
COLUMBIA COLLEGE OF MISSOURI
Columbia, Missouri 08.2008 - 08.2011
Bachelor of Science - International Business
COLUMBIA COLLEGE OF MISSOURI
Columbia, Missouri 08.2008 - 08.2011
Associate of Arts -
College Of Lake County
Grayslake, IL 08.2006 - 05.2008
Skills
Kubernetes
Accomplishments
- Employee of the month for December 2016 IPsoft Chicago
- Employee of the month for June 2019 IPsoft Manhattan
Timeline
Platform Team Lead
Amelia, An IPsoft Company
07.2018 - Current
Platform Engineer
IPsoft Inc.
01.2016 - 06.2018
Platform Administrator
IPsoft Inc.
01.2015 - 01.2016
Linux System Administrator
IPsoft Inc.
05.2014 - 01.2015
Operations Analyst
SIX-PAYMENT SERVICES
04.2012 - 04.2014
Bachelor of Science - Management Information Systems
COLUMBIA COLLEGE OF MISSOURI
08.2008 - 08.2011
Bachelor of Science - International Business
COLUMBIA COLLEGE OF MISSOURI
08.2008 - 08.2011
Associate of Arts -
College Of Lake County
08.2006 - 05.2008
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Affiliations
BDPA Chicago Chapter - Professional Services
- Learn More About Cisco, Cloud, Containers, and Security
- This is a group for anyone interested in Information Technology and Business. Meetings on a variety of technical and business topics.