Gaston C. Finney

• Provided technical and management leadership on major technology assignments, ensuring project objectives were met.
• Analyzes problems and provide technical assistance, support, and advice to end users for hardware, software, and systems.
• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
• Developed training materials for EPA staff on CUI guidelines, enhancing compliance and security awareness.
• Coordinating with the EISO for incident management, request fulfillment and provisioning, IMACs, and break/fix management.

• Oversaw remote implementation, configuration, maintenance, and troubleshooting in an enterprise environment.
• Serve as company liaison with client and vendors on administrative and technical matters
• Lead, implement, and troubleshoot complex and specialized solutions

• Focus on protecting high value assets, closing open audit recommendations, enhancing overall governance and risk management processes, while enabling strategic capabilities as the operating environment and threats change.
• Oversee IT materials related to data loss prevention and threat awareness.
• Trained New Employees on software and office procedures
• Develop Privacy Office training campaigns by initiating a pilot and enforcing privacy training awareness for Senator Carpers personnel and executives.
• Managed servers, workstations, printers, routers, switches and existing network applications.
• Monitored and updated user groups and permissions using Active Directory
• Apply congressional, legislative, and public affairs principles and techniques.
• Generate reports, present results of data analysis and make interpretations to supervisors, managers, and clients.

• Install, configure, troubleshoot, and resolve incidents and requests related to hardware, software, mobile devices, network connectivity, account management, imaging, VPN, VoIP systems, data backup and printers Serviced Center for Information Technology
• Provide first class customer service and support in person remote and over the phone to state senators offices, committees and their staff across the nation.
• Collaborate with staff to create, develop, and strengthen communications strategy, and implement improvements to ensure the success of the strategy.
• Extensive experience with MS office 35 suite, Active Directory, Service Now, Remedy, Bomgar, BitLocker and AirWatch

• Installed, configured, and maintained PC hardware and peripherals, ensuring optimal performance for users.
• Provided technical support for desktop and laptop computers, as well as networked printers and scanners.
• Managed Lotus Notes 6.5 setup, including ID file creation, password resets, and data migration.

• Provided Tier 2 onsite and remote support to multiple agencies, ensuring compliance with service-level agreements.
• Served as the sole onsite technician for Windows and MAC systems, supporting both staff and offsite employees.
• Managed imaging, installation, and configuration of new devices, ensuring readiness for deployment.