Gaston Lamour
MABLETON,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Sabbatical
Sabbatical
01.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
The Echelon Group
01.2022 - 12.2022
- Handle inbound calls from customers and make outbound calls to customers in a fast-paced environment, while maintaining established performance metrics expectations and delivering quality service to our customers
- Take ownership of the Customer Experience, as well as demonstrate attributes in accordance with the client's expectations
- Utilize good judgment and understanding of process and procedures to effectively make decisions to resolve customer issues
- Obtain and evaluate all relevant information to handle inquiries and complaints accurately and efficiently
- Accurately track and document all communications with customers to provide a detailed history of contact
- Assist with identifying root causes and explain the best solution to resolve customer concerns in an expedient manner
- Achieve daily, weekly and monthly individual and team based targeted performance goals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts - Business Administration
Kennesaw State University
Kennesaw, GA12.2003
Skills
- Excellent time management skills with the ability to efficiently complete multiple tasks before deadline
- Great communication and customer service skills with clients, peers, and management
- Multilingual: Haitian Creole and French
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Locations
- Smyrna, GA
- Woodstock, GA
- Lexington, KY
- Delk Rd, GA
Languages
Haitian Creole
Native or Bilingual
French
Elementary
Timeline
Sabbatical
Sabbatical
01.2023 - Current
Customer Service Representative
The Echelon Group
01.2022 - 12.2022
Bachelor of Arts - Business Administration
Kennesaw State University
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