Derek Gaston
Gladstone,MO
Summary
Knowledgeable Intake Representative with solid background in intake processes and client interaction. Demonstrated ability to streamline intake procedures and enhance client satisfaction. Utilized effective communication and problem-solving skills to improve team efficiency and client outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Intake Representative
Parmele Law Firm, P.C.
11.2022 - 10.2024
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Problem-solving skills
- Collaborated with team members to address complex cases, resulting in improved case management for clients.
- Handled sensitive client situations with compassion while maintaining adherence to organizational policies and procedures.
- Conducted thorough assessments of client needs, connecting them with appropriate resources and services within the organization.
- Maintained strict confidentiality of client information, adhering to HIPAA regulations and company policies at all times.
- Completed intake assessment forms and filed clients' charts.
Assistant Manager
AMC Theatres
01.2022 - 11.2022
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Seasonal trend knowledge
- Merchandising Knowledge
- Point of Sale Knowledge
- Problem-solving skills
- Product promotions
- Cash Handling
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Approved regular payroll submissions for employees
- Rotated stock to achieve optimum appeal and minimize shrinkage
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations
- Protected store from loss or theft by setting and enforcing clear security policies
- Coached sales associates on product knowledge by using wide variety of training tools
- Managed inventory control, cash control and store opening and closing procedures
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Supervised guests at front counter, answering questions regarding products
- Analyzed and interpreted store trends to facilitate planning
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
Front Desk Agent
Sheraton Hotels
11.2020 - 12.2021
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enforced policies and procedures to increase efficiency.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Sales Associate
Target
01.2020 - 11.2020
- Maintained organized, presentable merchandise to drive continuous sales
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Engage customers and promote specific merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to effectively build rapport and lasting relationships
- Educated customers on promotions to enhance sales
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
Assistant Manager
Taco Bell
09.2010 - 01.2020
- Organized racks and shelves to maintain store
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Monitored employee performance and developed improvement plans
- Trained team members in successful strategies to meet operational and sales targets
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Managed inventory control processes to restore back stock, control costs and maintain sales floor
- Coached team on effective upselling and cross-selling methods
- Organized racks and shelves to maintain store
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
- Completed daily inventory counts to verify stock levels, address discrepancies and forecast future needs
- LONGEVITY - Maintained 10 years at the same company providing excellent customer service and keeping a relationship with long lasting guests levels to meet customer needs
Education
High School Diploma -
Pierce City High School
Pierce City, MO05.2010
Skills
- Exceptional Customer Service
- Professional demeanor
- Cash register operations
- Stocking and Replenishing
- Cash Handling
- Multi-tasking strength
- Problem-solving skills
- Assistant Manager Experience
- POS
- Customer service
- Inventory management
- Teamwork and collaboration
- Critical thinking
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Work motivation, Proficient, 11/01/21
- Customer service, Proficient, 08/01/20
- Work style: Reliability, Proficient, 11/01/21
Certification
- ServSafe Food Handler's Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Intake Representative
Parmele Law Firm, P.C.
11.2022 - 10.2024
Assistant Manager
AMC Theatres
01.2022 - 11.2022
Front Desk Agent
Sheraton Hotels
11.2020 - 12.2021
Sales Associate
Target
01.2020 - 11.2020
Assistant Manager
Taco Bell
09.2010 - 01.2020
- ServSafe Food Handler's Certification
High School Diploma -
Pierce City High School
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